recently our Symantec backup Exec stopped form communicating with HP Tape Library "HP StorageWorks Enterprise Modular Library E-Series". that was due to upgrading the Symantec Backup exec 10 to R2 version.
After contacting Symantec support they advice to upgrade Firmware of the Tape Drive, because the "Medium Changer" Doesn't appear under Device Manager. without this drive Tape library acts as stand alone device.
My question is. How can I upgrade the Firmware of our Tape Drive?