Excel Fails to open from start menu

Posted on 2014-01-26
Medium Priority
Last Modified: 2016-11-23
Hello There....
I have been unable to open up MS Excel 2013 from the start menu.
When the option is selected I get the rings waiting icon and then nothing happens.
I.e. The excel splash screen  fails to appear.
When I have tried to open an Excel file from my documents I get the error message attached.
Other applications do not appear to be affected.
Action Taken:
I Have tried to open MS Excel in Safe mode and have been unsuccessful in opening Excel.
(A number of forums had suggested looking at add-ins via safe mode)
Machine status:
I have been running a Dell Inspiron Laptop with Office 2013 installed on a Windows 7 platform for over a year now - up till now without any issues. Windows updates have  been kept up to date on the machine.
Trust this helps.
Question by:djvbwarrior

Expert Comment

ID: 39810332
check in the task manager in the processes tab to see if there is an EXCEL.EXE already running.  If so, end that process.
LVL 18

Expert Comment

by:Steven Harris
ID: 39810368
Try finding/opening EXCEL.exe from the following location in addition to the comment above:

C:\Program Files (x86)\Microsoft Office\Office15

If this works, the shortcut is corrupt and neds to be recreated.

If this also fails, try running the Excel FixIt tool from Microsoft.

Accepted Solution

Zabo1 earned 975 total points
ID: 39810580
If restart didn't fix your issue, run setup again for Office and repair Excel

Author Comment

ID: 39813808
Hello All,

Thank you for updates. I thought I had responded with additional feedback yesterday but I guess the info was not submitted.
I had tried to access C:\Program Files (x86)\Microsoft Office\Office15 but office 15 was not appearing. (See screenshot)
Fixit app from Microsoft was also attempted but I received an error message saying it was incompatible with my workstation. (See screenshot)
In the end I carried out a re-install of Office 2013 (I wasn't given the option of repairing excel however).
This appears to have restored access to Excel.
As a consequence I'm awarding points to Zabo1 on this occasion.
Many thanks for all your contributions.

Author Closing Comment

ID: 39813813
Thanks for suggested solution - Re-install of office resolved access to Excel

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