Hi, I took over supporting a small business at the weekend.
They had two domains set up for emails which weren't working. First domain hasn't existed for years, the second is due to expire in two weeks time.
1and1 host the domain and they say that the "owners" (my client's former web designers/SEO) have left instructions that the domain be cancelled when it expires. I thought this rather ridiculous at first to go the bother of cancelling it, however, they host about 20 sites on their 1and1 account, and maybe they needed to cancel so it would not auto renew.
Anyway, I have been on to Nominet to change the details on the WHOIS to show my clients as the owners, and show their address and email address. That sorts out the emails as Nominet can change the tags.
However, we cannot access their web files that have obviously been paid for and they want to charge us £150 to move the files.
Fair enough I wouldn't give my clients access to their webserver files, as there are several sites hosted there, but is this company obliged to transfer the files free of charge, or give us access to an FTP site to copy them?
I will be speaking to the clients on Tuesday and just want to either say pay the £150 or sort it out.
Thanks for any help. My main area is network support and only have a few clients who share hosting with me, so I am inexperienced in this.