External Lync clients can't join meetings - get kicked out with "You have left the call"

Posted on 2014-01-26
Medium Priority
Last Modified: 2014-01-29
My users connecting remotely (ie. from home) from their Lync clients installed on their PC are unable to join any meetings.  It tries to connect, but then gives the status "You have left the call."

Internally (ie. in the office) it works fine. Additionally, the Lync Web App clients also works fine, internally and externally.

Some details on my enviroment:

Edge - Lync 2013

Front End Pools - one 2010 Enterprise (albeit one server), one 2013 Enterprise (two servers)

A standalone Lync 2010 A/V server exists as well.

Meet and dialup records internally point to 2010 pool. Externally, they point to 2013 access edge.

SRV records on external DNS are _sip._tls 443 and _sipfederationtls._tcp 5061, both point to access edge.

SRV records on internal DNS are _sipinternaltls._tcp 5061 to sip (which is an "A" record with IP for 2013 FE pool), and _sip._tls 5061 to access (which is an "A" record with the internal IP of the edge server).

Any thoughts on how to troubleshoot this would be most appreciated. Thanks.

Ron Piecyk
*****Email Removed - MIT 1-29-14****
Question by:ronpiecyk
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39811197
Do you have a load balancer?

LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39811210
Also, check out this forum post for troubleshooting steps:


Author Comment

ID: 39812341
Thanks Jeff. No load balancer, not using NAT - interfaces are directly on the internet (have public IPs assigned to them), firewall is Windows firewall and all required ports opened.
LVL 74

Accepted Solution

Jeffrey Kane - TechSoEasy earned 1500 total points
ID: 39816408
Then it's time to start logging:


Author Comment

ID: 39819404
Problem resolved. Wound up being that my external DNS records for A/V edge and Web Conferencing edge did not match what was in the topology (IP addresses were incorrect). Simple.

Thanks all for the input.

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For many of us, the  holiday season kindles the natural urge to give back to our friends, family members and communities. While it's easy for friends to notice the impact of such deeds, understanding the contributions of businesses and enterprises i…
Most of the applications these days are on Cloud. Cloud is ubiquitous with many service providers in the market. Since it has many benefits such as cost reduction, software updates, remote access, disaster recovery and much more.
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question