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Error (14) PDF file

Posted on 2014-01-27
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Last Modified: 2014-02-05
When opening this particular document that is 18 pages long you will get an error message that says There was a problem reading this document (14).  Pretty much all of us have the same builds of Windows/Acrobat and myself and the other can't open it all the way. Two others can and I can't seem to find the discrepancy without playing detective on all of our workstations. Our acrobat versions are all the same, and I can open the document in Foxit Reader.  Just can't open completely with Adobe Acrobat/Reader. Any help/input would be appreciated.

Windows 7 64 bit, Adobe Acrobat 9.5
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Question by:stlhost
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Joe Winograd, EE MVE earned 500 total points
ID: 39812407
Summary: With the same builds of Acrobat (9.5) and the same builds of Windows (W7/64-bit), some folks can open the file in Acrobat and others cannot. The folks who cannot open it in Acrobat can open it in Foxit. And you say:
I can't seem to find the discrepancy without playing detective on all of our workstations.
I think that "playing detective" is exactly what you'll have to do. For starters, see if the workstations vary by a decimal point after the 9.5, since there are six 9.5 versions, namely, 9.5, 9.5.1, 9.5.2, 9.5.3, 9.5.4, and 9.5.5.

They are all available here for download:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

Perhaps upgrading to 9.5.5 will solve the problem, or maybe even downgrading to an earlier version. Regards, Joe
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by:stlhost
ID: 39812435
9.5.5 is the version most of us have, I had 9.0 and upgraded thinking that might of been an issue but wasn't. I been googling this off and on most of the morning and I seem to be looking more so on why the person can open, rather than the reason why you can't.
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Expert Comment

by:Joe Winograd, EE MVE
ID: 39812461
How many workstations can open it and how many cannot?
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Author Comment

by:stlhost
ID: 39812644
Looks like 5 can't open, mixed acrobat/reader people, three can, waiting on another guy to show up who has acrobat. At this point it appears to be more so who can't vs those who can.. weird
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LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 39812771
Yes, very weird! With everyone at the same Acrobat version down to the last decimal point, and on the same W7/64-bit build, my first thought is that there's something else in the environment causing a problem on those machines that can't open it. I'd start your detective work by looking for programs that play in the PDF space – PDF print drivers, PDF readers/viewers, PDF converters, etc. See if the systems that cannot open the files have some PDF-oriented software installed that the systems which can open the files do not have installed. Those might be the conflicting culprits. Regards, Joe
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