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stlhostFlag for United States of America asked on

Error (14) PDF file

When opening this particular document that is 18 pages long you will get an error message that says There was a problem reading this document (14).  Pretty much all of us have the same builds of Windows/Acrobat and myself and the other can't open it all the way. Two others can and I can't seem to find the discrepancy without playing detective on all of our workstations. Our acrobat versions are all the same, and I can open the document in Foxit Reader.  Just can't open completely with Adobe Acrobat/Reader. Any help/input would be appreciated.

Windows 7 64 bit, Adobe Acrobat 9.5
Adobe Acrobat

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Joe Winograd

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Joe Winograd

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ASKER
stlhost

9.5.5 is the version most of us have, I had 9.0 and upgraded thinking that might of been an issue but wasn't. I been googling this off and on most of the morning and I seem to be looking more so on why the person can open, rather than the reason why you can't.
Joe Winograd

How many workstations can open it and how many cannot?
ASKER
stlhost

Looks like 5 can't open, mixed acrobat/reader people, three can, waiting on another guy to show up who has acrobat. At this point it appears to be more so who can't vs those who can.. weird
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James Murphy
Joe Winograd

Yes, very weird! With everyone at the same Acrobat version down to the last decimal point, and on the same W7/64-bit build, my first thought is that there's something else in the environment causing a problem on those machines that can't open it. I'd start your detective work by looking for programs that play in the PDF space – PDF print drivers, PDF readers/viewers, PDF converters, etc. See if the systems that cannot open the files have some PDF-oriented software installed that the systems which can open the files do not have installed. Those might be the conflicting culprits. Regards, Joe