Solved

'Send As' permission in Exchange 2010 - Using both Outlook / OWA

Posted on 2014-01-27
4
8,998 Views
Last Modified: 2014-01-30
Hi Guys,

Have an interesting one here...
We have a user who is working remotely out in UAE, he connects to his email using Outlook whilst connected through a VPN connection.
We have given the user 'Send As' permission on another account so that he can send email from them.
This works perfectly fine through OWA, the user is able to send mail as the other. But when he tries the same thing through Outlook he is getting an error of permission even though we know he has the correct permission.

"You can't send a message on behalf of this user unless you have permission to do so. Please make sure you're sending on behalf of the correct sender, or request the necessary permission. If the problem continues, please contact your helpdesk."
0
Comment
Question by:YellowbusTeam
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 15

Expert Comment

by:cwstad2
ID: 39812213
What mailbox permissions have you given him. Is it just send on Behalf?
0
 

Author Comment

by:YellowbusTeam
ID: 39812248
The User has both the 'Full' and 'Send As'.
As I say it works perfectly fine when logging into OWA. It purely just using Outlook over a VPN connection which isn't working.
0
 
LVL 8

Accepted Solution

by:
EEhotline earned 500 total points
ID: 39816606
Have user update the offline address book (click Send/Receive tab, click Send/Receive groups and select Download Address Book). Better yet:

    Close Outlook
    Delete the offline address book folder under “C:\Users\username\AppData\Local\Microsoft\Outlook\Offline Address Books”  (for Windows 7 computer), look under C:\documents and settings\username\…. (for XP computers)
    Open Outlook and let it download new OAB.

Other possibility is: User’s Outlook got bad/outdated cached contact information. Search for *.NK* files under user’s profile and delete it. Obviously Close the Outlook first before you delete the *.NK* files.
0
 

Author Comment

by:YellowbusTeam
ID: 39818481
Hi EEhotline,

Thanks for the reply, i will give that a try tomorrow and let you know how we get on.

Cheers
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question