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Exchange Frustrations

Posted on 2014-01-27
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Last Modified: 2015-07-22
Hello,

I have an issue with one user that  I know of.  Basically, on a regular basis, she fails to connect to exchange.  No matter how many reboots or Outlook restarts, it will not connect to exchange.  She is using Windows 7 64-bit, and Outlook 2010 32-bit.  The exchange is 2010 on a Server 2008 machine.

I have tested using OWA to try to resolve this, and am able to connect.  I have tried deleting the password in the certificate manager, and have created a new profile to no avail.  When I try to test the connection status, clicking the "reconnect" button does nothing, and the autoconfiguration test also fails.  I have also not found anything in the logs.  After 15-30 minutes of not connecting, it connects just fine, and the aforementioned tools work as well.  Any thoughts?
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Question by:theavant
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LVL 37

Expert Comment

by:Jamie McKillop
ID: 39812870
Hello,

Please post the results of the autoconfiguration test.

-JJ
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Author Comment

by:theavant
ID: 39813153
I will post as soon as I get it.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39814324
Single user - you have confirmed the mailbox is fine with OWA, so that points at the workstation. Does the problem follow the user to another workstation? If not then new Outlook profile, new Windows profile, rebuild machine (in that order).

Simon.
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Accepted Solution

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theavant earned 0 total points
ID: 40886510
we ended up moving to  a hosted exchange solution which has eliminated this issue.
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Author Closing Comment

by:theavant
ID: 40892982
After having other issues with the Server, we decided that to make management of the network easier, we would switch to an online Service.
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