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iTunes will not recognize iPhone or iPad on a Windows 8.1 system

Posted on 2014-01-27
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Last Modified: 2014-01-27
I have an iPhone 5c and an iPad gen 2. Until today, they were able to connect to iTunes (11.1.4.62 - the current version), but starting today, neither is recognized.

They both appear in Windows Explorer, so the USB connections seems to be working. They also use different cables (30-pin and Lightning, so it would have to be coincidental if both went bad today). When I plug the USB cable in, I get a dialog box on the iPhone / iPad asking whether I want to trust this computer. I have not seen that before today. I've tried answering both ways, but that makes no difference.

What I've tried:
- Uninstalled and reinstalled iTunes (rebooting after uninstalling, before reinstalling).
- Stopping and restarting the Apple Mobil Device Service.
- Removing the iPhone and iPad in Device Manager and letting it find it again.
- Setting Autoplay to "Do nothing". (Using iTunes is not listed)
- Doing a hard reboot of the iPhone and iPad.

None of these make a difference.

Any ideas of what else I can try?

Thanks,
Stan
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Question by:rosest
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Accepted Solution

by:
akahan earned 500 total points
ID: 39813578
Try COMPLETELY uninstalling iTunes, by uninstalling the following components, IN THE FOLLOWING ORDER:  (Not all of them may be on your system):

iTunes
Quicktime
Apple Software Update
Apple Mobile Product Support
Bonjour
Apple Application Support.

Then reboot, download the latest version of iTunes, and install it.
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Author Closing Comment

by:rosest
ID: 39813700
Akahan,

Thank you very much, that fixed it! (whew).

I added the iCloud Control Panel to your uninstall list. After uninstalling and rebooting, and before reinstalling, I also ran CCleaner and that found a few Apple-related errors.

But, now both the iPhone and iPad work fine with iTunes.

Thanks again,
Stan
0

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