iTunes will not recognize iPhone or iPad on a Windows 8.1 system

I have an iPhone 5c and an iPad gen 2. Until today, they were able to connect to iTunes (11.1.4.62 - the current version), but starting today, neither is recognized.

They both appear in Windows Explorer, so the USB connections seems to be working. They also use different cables (30-pin and Lightning, so it would have to be coincidental if both went bad today). When I plug the USB cable in, I get a dialog box on the iPhone / iPad asking whether I want to trust this computer. I have not seen that before today. I've tried answering both ways, but that makes no difference.

What I've tried:
- Uninstalled and reinstalled iTunes (rebooting after uninstalling, before reinstalling).
- Stopping and restarting the Apple Mobil Device Service.
- Removing the iPhone and iPad in Device Manager and letting it find it again.
- Setting Autoplay to "Do nothing". (Using iTunes is not listed)
- Doing a hard reboot of the iPhone and iPad.

None of these make a difference.

Any ideas of what else I can try?

Thanks,
Stan
rosestAsked:
Who is Participating?
 
akahanConnect With a Mentor Commented:
Try COMPLETELY uninstalling iTunes, by uninstalling the following components, IN THE FOLLOWING ORDER:  (Not all of them may be on your system):

iTunes
Quicktime
Apple Software Update
Apple Mobile Product Support
Bonjour
Apple Application Support.

Then reboot, download the latest version of iTunes, and install it.
0
 
rosestAuthor Commented:
Akahan,

Thank you very much, that fixed it! (whew).

I added the iCloud Control Panel to your uninstall list. After uninstalling and rebooting, and before reinstalling, I also ran CCleaner and that found a few Apple-related errors.

But, now both the iPhone and iPad work fine with iTunes.

Thanks again,
Stan
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.