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Sonicwall vpn Ther server is not reachable error

Posted on 2014-01-27
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Last Modified: 2014-02-24
We have a sonicwall VPN device that was working perfectly fine. when we try to connect the get the following error  message:

 "server is not reachable; the server may be down or your internet settings may be down".

This device was working for a year now.  I do have a backup I configured that has been doing the same thing  every since was configured a month ago.  One thing I did notice is both devices had the same SSL VPN Gateway Hostname, which has been changed and refresh my DNS records.  
 The nextextender on the client shows connecting,  verifying user for at least a minute than I get the error message. Nothing has change on my domain controller that I can tell.
This issue is affecting all clients, which makes me think it on domain side.  After check the logs of the vpn I don't see where my log in attempts got to the box.
please advise.
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Question by:tips54
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LVL 20

Expert Comment

by:carlmd
ID: 39814868
So this is using the SSLVPN client on individual pc's?

What happens if you use a browser to connect to the URL or ip address? Do you ever get a login screen?
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Author Comment

by:tips54
ID: 39815315
Yes it is using SSLVPN.  If I browse to the inside the network I can get there. not externally
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LVL 20

Expert Comment

by:carlmd
ID: 39815352
Are you sure the SSLVPN is connecting? Did you look on the Sonicwall to verify the connection?

If the SSLVPN connects, have you tried to run a tracert from the remote pc?
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Accepted Solution

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tips54 earned 0 total points
ID: 39839077
This issue was resolved by our network team. apparently the packets were being routed to a different address.
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Expert Comment

by:Blue Street Tech
ID: 39849767
tips54,

You may want to select your own comment (http:#a39839077) as the answer to close this question.
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Author Closing Comment

by:tips54
ID: 39882032
resolved by entering new routes.
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