?
Solved

Client can't connect to the printer server

Posted on 2014-01-28
3
Medium Priority
?
2,224 Views
Last Modified: 2014-02-02
Hello, We have a user running Windows 8 in an otherwise homogeneous Windows 7 environment who previously could connect to the company HP Color LaserJet CM4540 MFP printers just fine.
However,  one day the user could no longer print to the servers, and the printers in question were now absent in "Device and Printers".

When trying to readd the servers by simply connecting to the printer server share entry, the printer installation starts to download the device drivers and almost finishes the installation, but ends with a "Client cant connect to the printer server" prompt.

It is impossible to proceed from here, as the Windows 8 client now simply refuses to connect to the printer server in question, any suggestions how to go from here?
0
Comment
Question by:AndersBiro
  • 2
3 Comments
 
LVL 3

Expert Comment

by:SandyWalve
ID: 39814789
Does your Print Server have Drivers for Windows 8 (32/64 Bit). If not then you need to provide them as Additional Printer Drivers. You can refer to below link to get to the procedure.

http://technet.microsoft.com/en-us/library/cc732946.aspx


Driver to Download from

http://h20566.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&cc=us&lang=en&lang=en&sp4ts.oid=4073005&ac.admitted=1390911262424.876444892.199480143
0
 

Accepted Solution

by:
AndersBiro earned 0 total points
ID: 39815156
Problems were solved by deleting the BIDI keys under the printer server

HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers\NameOfYourPrinter\Copyfiles
 


http://h30499.www3.hp.com/t5/Print-Servers-Network-Storage/Windows-cannot-connect-to-printer-Error-0x0000007e/td-p/5871307#.UufC6hA1iUl
0
 

Author Closing Comment

by:AndersBiro
ID: 39827449
I did locate the correct solution applicable to the problem.
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you one of those front-line IT Service Desk staff fielding calls, replying to emails, all-the-while working to resolve end-user technological nightmares? I am! That's why I have put together this brief overview of tools and techniques I use in o…
No matter the version of Windows you are using, you may have some problems with Windows Search running too slow or possibly not running at all. Before jumping into how you can solve this issue, just know there are many other viable alternative deskt…
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question