Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Client can't connect to the printer server

Posted on 2014-01-28
3
Medium Priority
?
2,189 Views
Last Modified: 2014-02-02
Hello, We have a user running Windows 8 in an otherwise homogeneous Windows 7 environment who previously could connect to the company HP Color LaserJet CM4540 MFP printers just fine.
However,  one day the user could no longer print to the servers, and the printers in question were now absent in "Device and Printers".

When trying to readd the servers by simply connecting to the printer server share entry, the printer installation starts to download the device drivers and almost finishes the installation, but ends with a "Client cant connect to the printer server" prompt.

It is impossible to proceed from here, as the Windows 8 client now simply refuses to connect to the printer server in question, any suggestions how to go from here?
0
Comment
Question by:AndersBiro
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 3

Expert Comment

by:SandyWalve
ID: 39814789
Does your Print Server have Drivers for Windows 8 (32/64 Bit). If not then you need to provide them as Additional Printer Drivers. You can refer to below link to get to the procedure.

http://technet.microsoft.com/en-us/library/cc732946.aspx


Driver to Download from

http://h20566.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&cc=us&lang=en&lang=en&sp4ts.oid=4073005&ac.admitted=1390911262424.876444892.199480143
0
 

Accepted Solution

by:
AndersBiro earned 0 total points
ID: 39815156
Problems were solved by deleting the BIDI keys under the printer server

HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers\NameOfYourPrinter\Copyfiles
 


http://h30499.www3.hp.com/t5/Print-Servers-Network-Storage/Windows-cannot-connect-to-printer-Error-0x0000007e/td-p/5871307#.UufC6hA1iUl
0
 

Author Closing Comment

by:AndersBiro
ID: 39827449
I did locate the correct solution applicable to the problem.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question