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Client can't connect to the printer server

Posted on 2014-01-28
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Last Modified: 2014-02-02
Hello, We have a user running Windows 8 in an otherwise homogeneous Windows 7 environment who previously could connect to the company HP Color LaserJet CM4540 MFP printers just fine.
However,  one day the user could no longer print to the servers, and the printers in question were now absent in "Device and Printers".

When trying to readd the servers by simply connecting to the printer server share entry, the printer installation starts to download the device drivers and almost finishes the installation, but ends with a "Client cant connect to the printer server" prompt.

It is impossible to proceed from here, as the Windows 8 client now simply refuses to connect to the printer server in question, any suggestions how to go from here?
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Question by:AndersBiro
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Expert Comment

by:SandyWalve
ID: 39814789
Does your Print Server have Drivers for Windows 8 (32/64 Bit). If not then you need to provide them as Additional Printer Drivers. You can refer to below link to get to the procedure.

http://technet.microsoft.com/en-us/library/cc732946.aspx


Driver to Download from

http://h20566.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&cc=us&lang=en&lang=en&sp4ts.oid=4073005&ac.admitted=1390911262424.876444892.199480143
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Accepted Solution

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AndersBiro earned 0 total points
ID: 39815156
Problems were solved by deleting the BIDI keys under the printer server

HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers\NameOfYourPrinter\Copyfiles
 


http://h30499.www3.hp.com/t5/Print-Servers-Network-Storage/Windows-cannot-connect-to-printer-Error-0x0000007e/td-p/5871307#.UufC6hA1iUl
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Author Closing Comment

by:AndersBiro
ID: 39827449
I did locate the correct solution applicable to the problem.
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