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Outlook sync issues

Posted on 2014-01-28
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3,030 Views
Last Modified: 2014-03-26
I have a user here getting the following sync srror about every 30min:
I have checked the connection and all hardware and he is the olny one.

2:19:12 Synchronizer Version 14.0.7108
2:19:12 Synchronizing Mailbox 'username'
2:19:12 Synchronizing Hierarchy
2:19:12 Synchronizing server changes in folder 'Calendar'
2:19:12 Downloading from server 'exchange server'
2:19:13 Terminated in error
2:19:13              [80040600-501-80040600-560]
2:19:13              The client operation failed.
2:19:13              Microsoft Exchange Information Store
2:19:13              For more information on this failure, click the URL below:
2:19:13              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040600-501-80040600-560
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Question by:Squidsupport
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Accepted Solution

by:
Lior Karasenti earned 500 total points
ID: 39815133
Try to turn cache mode off and on again (http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx),
if that doesn't work try to remove/rename the OST file and let Outlook sync again.
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Author Comment

by:Squidsupport
ID: 39956297
We were not able to change the cache mode but we were able to delete the ost file and have it recreated.  This worked fine.
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Author Comment

by:Squidsupport
ID: 39956301
I've requested that this question be closed as follows:

Accepted answer: 0 points for Squidsupport's comment #a39956297

for the following reason:

We were unable to do the only recommended solution posted.
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