RBunnell2
asked on
win7 64bit cannot install HP printer drivers
New Dell T3610 workstations. Cannot install any HP printer drivers. Can ping IP of prints from station. Add printer installation fails with error code: "Printer driver was not installed. Operation could not be completed (error 0x80240022)
ASKER
(a) several HP models including the HP4700
(b) HP provides their universal driver from their website
(c) Yes, same situation
We thought we had the situation fixed with all HP drivers installed and printing test pages but then I rebooted the machine and can no longer print to any of the installed printers
Must be a win7 setting
(b) HP provides their universal driver from their website
(c) Yes, same situation
We thought we had the situation fixed with all HP drivers installed and printing test pages but then I rebooted the machine and can no longer print to any of the installed printers
Must be a win7 setting
ASKER CERTIFIED SOLUTION
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(b) Does HP have Win7 x64 drivers for that model?
(c) Have you tried using the Microsoft drivers? [Just click "Add Printer" on the "Devices and Printers" page in Control Panel; then click on Windows Update to get the latest driver list (takes a few minutes); and then select your model]