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win7 64bit cannot install HP printer drivers

Posted on 2014-01-28
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Last Modified: 2016-11-23
New Dell T3610 workstations.  Cannot install any HP printer drivers.  Can ping IP of prints from station.  Add printer installation fails with error code:  "Printer driver was not installed.  Operation could not be completed (error 0x80240022)
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Question by:RBunnell2
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Expert Comment

by:garycase
ID: 39815421
(a)  What printer model?

(b)  Does HP have Win7 x64 drivers for that model?

(c)  Have you tried using the Microsoft drivers?   [Just click "Add Printer" on the "Devices and Printers" page in Control Panel; then click on Windows Update to get the latest driver list (takes a few minutes); and then select your model]
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Author Comment

by:RBunnell2
ID: 39815866
(a) several HP models including the HP4700

(b) HP provides their universal driver from their website

(c) Yes, same situation

We thought we had the situation fixed with all HP drivers installed and printing test pages but then I rebooted the machine and can no longer print to any of the installed printers

Must be a win7 setting
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garycase earned 500 total points
ID: 39815921
Strange.    Sounds like it may be a network issue -- try disabling your A/V see if that resolves it.    If not, check your firewall settings as well.
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