Solved

win7 64bit cannot install HP printer drivers

Posted on 2014-01-28
3
148 Views
Last Modified: 2016-11-23
New Dell T3610 workstations.  Cannot install any HP printer drivers.  Can ping IP of prints from station.  Add printer installation fails with error code:  "Printer driver was not installed.  Operation could not be completed (error 0x80240022)
0
Comment
Question by:RBunnell2
  • 2
3 Comments
 
LVL 70

Expert Comment

by:garycase
ID: 39815421
(a)  What printer model?

(b)  Does HP have Win7 x64 drivers for that model?

(c)  Have you tried using the Microsoft drivers?   [Just click "Add Printer" on the "Devices and Printers" page in Control Panel; then click on Windows Update to get the latest driver list (takes a few minutes); and then select your model]
0
 

Author Comment

by:RBunnell2
ID: 39815866
(a) several HP models including the HP4700

(b) HP provides their universal driver from their website

(c) Yes, same situation

We thought we had the situation fixed with all HP drivers installed and printing test pages but then I rebooted the machine and can no longer print to any of the installed printers

Must be a win7 setting
0
 
LVL 70

Accepted Solution

by:
garycase earned 500 total points
ID: 39815921
Strange.    Sounds like it may be a network issue -- try disabling your A/V see if that resolves it.    If not, check your firewall settings as well.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I have purchased two new systems and both are now Universal Extensible Firmware Interface (UEFI) based. UEFI is replacing BIOS for the desktop PC. It is a Linux based firmware with enough robustness it can communicate with a website without loading …
Resolve DNS query failed errors for Exchange
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now