Link to home
Start Free TrialLog in
Avatar of NetworkMedics
NetworkMedicsFlag for United States of America

asked on

Server 2012 R2 RDS Black screen after login

I have a Server 2012 R2 RDS server that after a user enters their login credentials they receive a black screen. I have to login to the console session and force close her user session, then they she login normally. The issue only occurs for a single user. There are 8 other users who do not have any issues.

The server is a VM running on ESXI 5.5
I've already tried deleting and recreating the users RDS profile which did not fix the issue.
The issue does not happen every login I estimate its once out of every four times.
No errors are reported in the event logs.
It will sit at the black screen all day if i let her. It does not auto disconnect her like other users with similar problems describe.
She is running windows 7 x64 with RDP 8.1
ASKER CERTIFIED SOLUTION
Avatar of Brad Bouchard
Brad Bouchard

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Disabling the bipmap cache or lowering the screen resolution for the RDP connection has been a less frustrating option for us.  This appears to be caused by a slower network connection from the RDP client to the server.  Looking in the event log should confirm this assumption.

http://www.urtech.ca/2014/02/solved-remote-desktop-shows-black-screen-in-windows-7-and-8/