Solved

Server 2012 R2 RDS Black screen after login

Posted on 2014-01-28
2
21,143 Views
1 Endorsement
Last Modified: 2016-03-02
I have a Server 2012 R2 RDS server that after a user enters their login credentials they receive a black screen. I have to login to the console session and force close her user session, then they she login normally. The issue only occurs for a single user. There are 8 other users who do not have any issues.

The server is a VM running on ESXI 5.5
I've already tried deleting and recreating the users RDS profile which did not fix the issue.
The issue does not happen every login I estimate its once out of every four times.
No errors are reported in the event logs.
It will sit at the black screen all day if i let her. It does not auto disconnect her like other users with similar problems describe.
She is running windows 7 x64 with RDP 8.1
1
Comment
Question by:NetworkMedics
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 17

Accepted Solution

by:
Brad Bouchard earned 500 total points
ID: 39962784
Although not a permanent fix, you could have her try hitting CTRL+ALT+End when the screen goes black per this post:

http://social.technet.microsoft.com/Forums/en-US/31b681c5-3658-45a5-8158-a0a0f967c4a2/rdp-screen-goes-black-after-successful-remote-login
0
 

Expert Comment

by:ITProOnTheGo
ID: 41489127
Disabling the bipmap cache or lowering the screen resolution for the RDP connection has been a less frustrating option for us.  This appears to be caused by a slower network connection from the RDP client to the server.  Looking in the event log should confirm this assumption.

http://www.urtech.ca/2014/02/solved-remote-desktop-shows-black-screen-in-windows-7-and-8/
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What to do when Windows Update is not working correctly? What tools can I use to detect the cause of the malfunction problem? What does this numeric error code mean? These and other questions that you have been asking in the past are answered here (…
Resolve DNS query failed errors for Exchange
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question