Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Server 2012 R2 RDS Black screen after login

Posted on 2014-01-28
2
Medium Priority
?
21,856 Views
1 Endorsement
Last Modified: 2016-03-02
I have a Server 2012 R2 RDS server that after a user enters their login credentials they receive a black screen. I have to login to the console session and force close her user session, then they she login normally. The issue only occurs for a single user. There are 8 other users who do not have any issues.

The server is a VM running on ESXI 5.5
I've already tried deleting and recreating the users RDS profile which did not fix the issue.
The issue does not happen every login I estimate its once out of every four times.
No errors are reported in the event logs.
It will sit at the black screen all day if i let her. It does not auto disconnect her like other users with similar problems describe.
She is running windows 7 x64 with RDP 8.1
1
Comment
Question by:NetworkMedics
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 17

Accepted Solution

by:
Brad Bouchard earned 1000 total points
ID: 39962784
Although not a permanent fix, you could have her try hitting CTRL+ALT+End when the screen goes black per this post:

http://social.technet.microsoft.com/Forums/en-US/31b681c5-3658-45a5-8158-a0a0f967c4a2/rdp-screen-goes-black-after-successful-remote-login
0
 

Expert Comment

by:ITProOnTheGo
ID: 41489127
Disabling the bipmap cache or lowering the screen resolution for the RDP connection has been a less frustrating option for us.  This appears to be caused by a slower network connection from the RDP client to the server.  Looking in the event log should confirm this assumption.

http://www.urtech.ca/2014/02/solved-remote-desktop-shows-black-screen-in-windows-7-and-8/
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you upgrade from Windows 8 to 8.1 or to Windows 10 or if you are like me you are on the Insider Program you may find yourself with many 450MB recovery partitions.  With a traditional disk that may not be a problem but with relatively smaller SS…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question