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Server 2012 R2 RDS Black screen after login

Posted on 2014-01-28
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Last Modified: 2016-03-02
I have a Server 2012 R2 RDS server that after a user enters their login credentials they receive a black screen. I have to login to the console session and force close her user session, then they she login normally. The issue only occurs for a single user. There are 8 other users who do not have any issues.

The server is a VM running on ESXI 5.5
I've already tried deleting and recreating the users RDS profile which did not fix the issue.
The issue does not happen every login I estimate its once out of every four times.
No errors are reported in the event logs.
It will sit at the black screen all day if i let her. It does not auto disconnect her like other users with similar problems describe.
She is running windows 7 x64 with RDP 8.1
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Question by:NetworkMedics
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Brad Bouchard earned 1000 total points
ID: 39962784
Although not a permanent fix, you could have her try hitting CTRL+ALT+End when the screen goes black per this post:

http://social.technet.microsoft.com/Forums/en-US/31b681c5-3658-45a5-8158-a0a0f967c4a2/rdp-screen-goes-black-after-successful-remote-login
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Expert Comment

by:ITProOnTheGo
ID: 41489127
Disabling the bipmap cache or lowering the screen resolution for the RDP connection has been a less frustrating option for us.  This appears to be caused by a slower network connection from the RDP client to the server.  Looking in the event log should confirm this assumption.

http://www.urtech.ca/2014/02/solved-remote-desktop-shows-black-screen-in-windows-7-and-8/
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