?
Solved

Application Crashing

Posted on 2014-01-28
4
Medium Priority
?
345 Views
Last Modified: 2014-02-12
Hi

I love playing Airplane app which is a game on my iPad Air running iOS 7.0.4.
The game used to work fine before I attempted to use in app purchase to buy some more planes. For some reason may be internet problem the app hanged. Then I killed the app.
After that the application crashes when I open it and just shows it's splash screen only. I deleted the app, rebooted iPad, reinstalled several times but no luck.
It seems the delete is not deleting some files.

Can someone please help?

Habib
0
Comment
Question by:sysautomation
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 

Expert Comment

by:MarcusAviles
ID: 39816531
The development team of this game is reporting no know issues.  Their email address is beepbeepgo@gmail.com.  Try to sign out your apple id then sign back in.  Tap Settings > iTunes & App Stores > Apple ID: > Sign Out
0
 

Author Comment

by:sysautomation
ID: 39817041
Thanks  MarcusAviles. I tried your solution but no luck.
0
 

Expert Comment

by:MarcusAviles
ID: 39818163
Do you have another apple device you can try to load the game with and your same apple id?
0
 
LVL 17

Accepted Solution

by:
Sikhumbuzo Ntsada earned 1500 total points
ID: 39855478
Back up the device on a computer using iTunes and also on iCloud, then do a factory reset.

Install the game from App Store again before you perform a restore to see if the game still works.

You can then do a restore from the backup you made.

Make sure your backup succeeded and the device is authorised, also you must transfer purchased stuff to the library.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking to clear some space on your phone for the latest iOS 8 update? Did you switch to Spotify so you no longer need to keep music native on your phone? Run out of space for taking photos while in the middle of vacation? Sometimes the quic…
A professional opinion on which Apple product to buy, and a tidbit about the WWDC.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question