Solved

Application Crashing

Posted on 2014-01-28
4
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Last Modified: 2014-02-12
Hi

I love playing Airplane app which is a game on my iPad Air running iOS 7.0.4.
The game used to work fine before I attempted to use in app purchase to buy some more planes. For some reason may be internet problem the app hanged. Then I killed the app.
After that the application crashes when I open it and just shows it's splash screen only. I deleted the app, rebooted iPad, reinstalled several times but no luck.
It seems the delete is not deleting some files.

Can someone please help?

Habib
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Question by:sysautomation
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4 Comments
 

Expert Comment

by:MarcusAviles
ID: 39816531
The development team of this game is reporting no know issues.  Their email address is beepbeepgo@gmail.com.  Try to sign out your apple id then sign back in.  Tap Settings > iTunes & App Stores > Apple ID: > Sign Out
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Author Comment

by:sysautomation
ID: 39817041
Thanks  MarcusAviles. I tried your solution but no luck.
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Expert Comment

by:MarcusAviles
ID: 39818163
Do you have another apple device you can try to load the game with and your same apple id?
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LVL 17

Accepted Solution

by:
Sikhumbuzo Ntsada earned 500 total points
ID: 39855478
Back up the device on a computer using iTunes and also on iCloud, then do a factory reset.

Install the game from App Store again before you perform a restore to see if the game still works.

You can then do a restore from the backup you made.

Make sure your backup succeeded and the device is authorised, also you must transfer purchased stuff to the library.
0

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