Solved

Citrix online plug-in installation won't uninstall

Posted on 2014-01-28
5
9,283 Views
Last Modified: 2014-02-04
Having issues with Citrix on a Windows 7 Pro (64bit) machine.  Now I can't even uninstall the Citrix online plug-in, gets near the end of the uninstall and I get "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."
I was able to determine is it Citrix error 1603 'XenApp Web Plugin'
0
Comment
Question by:easybill
  • 3
5 Comments
 
LVL 13

Expert Comment

by:Felix Leven
ID: 39815435
Sometimes the Windows installer service hangs or the app is not fully removed from the registry and can't be reinstalled, solved here:
http://support.citrix.com/article/CTX132117

Or even an older online plugin ?
http://support.citrix.com/article/ctx122968
0
 
LVL 14

Expert Comment

by:comfortjeanius
ID: 39815476
0
 

Author Comment

by:easybill
ID: 39818145
Somehow Citrix Receiver (ica32t.exe), Citrix Online Plug-in (citrixonlinepluginfull.exe) and Citrix Online Plug-in Web (citrixonlinepluginweb.exe) are all installed, but for this application the only one that needs to be running is Citrix Online Plug-in.
I've tried citrixonlinepluginweb.exe \uninstall as per Citrix's edocs but it says there is another version of the Plug-in running (even though I'm trying to uninstall).
And the citrixonlinepluginfull.exe \uninstall seemed to work but didn't really remove it.
And I have no idea how to uninstall ica32t.exe since it is not in the Add/Remove Programs, nor is any of the Citrix programs.
Reminder, this is Windows 7 Pro (64 bit) and I've testing the application on another machine that is only running the Citrix Online Plug-in (exe) and it works fine, so the goal is to get all this Citrix software uninstalled and start from scratch.
0
 

Accepted Solution

by:
easybill earned 0 total points
ID: 39821877
Solved!  I found a Citrix Receive clean-up utility, and it cleaned up the fragments from the two versions of the online plugin, as well as the receiver.  I reinstalled the Online Plugin Web and everything works fine now.
0
 

Author Closing Comment

by:easybill
ID: 39831992
Found the answer online.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Hi Friends, These registry tweaks will help you optimizing your Windows 7 system for any VDI. This will improve the machine performanance and can be used on normal systems also. These are few registry tweaks which will add value by enhancing the …
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question