Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Citrix online plug-in installation won't uninstall

Posted on 2014-01-28
5
Medium Priority
?
10,435 Views
Last Modified: 2014-02-04
Having issues with Citrix on a Windows 7 Pro (64bit) machine.  Now I can't even uninstall the Citrix online plug-in, gets near the end of the uninstall and I get "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."
I was able to determine is it Citrix error 1603 'XenApp Web Plugin'
0
Comment
Question by:easybill
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 13

Expert Comment

by:Felix Leven
ID: 39815435
Sometimes the Windows installer service hangs or the app is not fully removed from the registry and can't be reinstalled, solved here:
http://support.citrix.com/article/CTX132117

Or even an older online plugin ?
http://support.citrix.com/article/ctx122968
0
 
LVL 14

Expert Comment

by:comfortjeanius
ID: 39815476
0
 

Author Comment

by:easybill
ID: 39818145
Somehow Citrix Receiver (ica32t.exe), Citrix Online Plug-in (citrixonlinepluginfull.exe) and Citrix Online Plug-in Web (citrixonlinepluginweb.exe) are all installed, but for this application the only one that needs to be running is Citrix Online Plug-in.
I've tried citrixonlinepluginweb.exe \uninstall as per Citrix's edocs but it says there is another version of the Plug-in running (even though I'm trying to uninstall).
And the citrixonlinepluginfull.exe \uninstall seemed to work but didn't really remove it.
And I have no idea how to uninstall ica32t.exe since it is not in the Add/Remove Programs, nor is any of the Citrix programs.
Reminder, this is Windows 7 Pro (64 bit) and I've testing the application on another machine that is only running the Citrix Online Plug-in (exe) and it works fine, so the goal is to get all this Citrix software uninstalled and start from scratch.
0
 

Accepted Solution

by:
easybill earned 0 total points
ID: 39821877
Solved!  I found a Citrix Receive clean-up utility, and it cleaned up the fragments from the two versions of the online plugin, as well as the receiver.  I reinstalled the Online Plugin Web and everything works fine now.
0
 

Author Closing Comment

by:easybill
ID: 39831992
Found the answer online.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question