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Citrix online plug-in installation won't uninstall

Posted on 2014-01-28
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Last Modified: 2014-02-04
Having issues with Citrix on a Windows 7 Pro (64bit) machine.  Now I can't even uninstall the Citrix online plug-in, gets near the end of the uninstall and I get "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."
I was able to determine is it Citrix error 1603 'XenApp Web Plugin'
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Question by:easybill
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Expert Comment

by:Felix Leven
ID: 39815435
Sometimes the Windows installer service hangs or the app is not fully removed from the registry and can't be reinstalled, solved here:
http://support.citrix.com/article/CTX132117

Or even an older online plugin ?
http://support.citrix.com/article/ctx122968
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LVL 14

Expert Comment

by:comfortjeanius
ID: 39815476
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Author Comment

by:easybill
ID: 39818145
Somehow Citrix Receiver (ica32t.exe), Citrix Online Plug-in (citrixonlinepluginfull.exe) and Citrix Online Plug-in Web (citrixonlinepluginweb.exe) are all installed, but for this application the only one that needs to be running is Citrix Online Plug-in.
I've tried citrixonlinepluginweb.exe \uninstall as per Citrix's edocs but it says there is another version of the Plug-in running (even though I'm trying to uninstall).
And the citrixonlinepluginfull.exe \uninstall seemed to work but didn't really remove it.
And I have no idea how to uninstall ica32t.exe since it is not in the Add/Remove Programs, nor is any of the Citrix programs.
Reminder, this is Windows 7 Pro (64 bit) and I've testing the application on another machine that is only running the Citrix Online Plug-in (exe) and it works fine, so the goal is to get all this Citrix software uninstalled and start from scratch.
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Accepted Solution

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easybill earned 0 total points
ID: 39821877
Solved!  I found a Citrix Receive clean-up utility, and it cleaned up the fragments from the two versions of the online plugin, as well as the receiver.  I reinstalled the Online Plugin Web and everything works fine now.
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Author Closing Comment

by:easybill
ID: 39831992
Found the answer online.
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