Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Citrix online plug-in installation won't uninstall

Posted on 2014-01-28
5
9,489 Views
Last Modified: 2014-02-04
Having issues with Citrix on a Windows 7 Pro (64bit) machine.  Now I can't even uninstall the Citrix online plug-in, gets near the end of the uninstall and I get "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."
I was able to determine is it Citrix error 1603 'XenApp Web Plugin'
0
Comment
Question by:easybill
  • 3
5 Comments
 
LVL 13

Expert Comment

by:Felix Leven
ID: 39815435
Sometimes the Windows installer service hangs or the app is not fully removed from the registry and can't be reinstalled, solved here:
http://support.citrix.com/article/CTX132117

Or even an older online plugin ?
http://support.citrix.com/article/ctx122968
0
 
LVL 14

Expert Comment

by:comfortjeanius
ID: 39815476
0
 

Author Comment

by:easybill
ID: 39818145
Somehow Citrix Receiver (ica32t.exe), Citrix Online Plug-in (citrixonlinepluginfull.exe) and Citrix Online Plug-in Web (citrixonlinepluginweb.exe) are all installed, but for this application the only one that needs to be running is Citrix Online Plug-in.
I've tried citrixonlinepluginweb.exe \uninstall as per Citrix's edocs but it says there is another version of the Plug-in running (even though I'm trying to uninstall).
And the citrixonlinepluginfull.exe \uninstall seemed to work but didn't really remove it.
And I have no idea how to uninstall ica32t.exe since it is not in the Add/Remove Programs, nor is any of the Citrix programs.
Reminder, this is Windows 7 Pro (64 bit) and I've testing the application on another machine that is only running the Citrix Online Plug-in (exe) and it works fine, so the goal is to get all this Citrix software uninstalled and start from scratch.
0
 

Accepted Solution

by:
easybill earned 0 total points
ID: 39821877
Solved!  I found a Citrix Receive clean-up utility, and it cleaned up the fragments from the two versions of the online plugin, as well as the receiver.  I reinstalled the Online Plugin Web and everything works fine now.
0
 

Author Closing Comment

by:easybill
ID: 39831992
Found the answer online.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question