Our organization recently switched over to SugarCRM. We are using RIVA to sync emails sent from outlook over to sugar which is working well for us.
I need to allow the sales people to send outbound emails from sugar. However this is causing me some issues.
When I log in as admin and go to the Email settings I click on the Microsoft Exchange tab I am only able to send a test email when I uncheck "use SMTP authentication" and then it will only send to an internal mailbox.
If i try to send an email to an external address I get this message:
Error:Failed to connect to outbound SMTP Mail Server
Right now we only have SMTP enabled for our exchange server. So far I've seen people suggesting to enable IMAP or to set up a send connector to make this work. I'm wondering if anyone has sucessfully used SMTP with sugar? Or if not, would it be better to setup a connector or go with IMAP?
Also does anyone know if when a user sends an email from sugar it can be made to display their company email in the from field?