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SugarCRM with Exchange setup

Posted on 2014-01-28
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Hello,

Our organization recently switched over to SugarCRM.  We are using RIVA to sync emails sent from outlook over to sugar which is working well for us.
I need to allow the sales people to send outbound emails from sugar.  However this is causing me some issues.  
When I log in as admin and go to the Email settings I click on the Microsoft Exchange tab I am only able to send a test email when I uncheck "use SMTP authentication" and then it will only send to an internal mailbox.  

If i try to send an email to an external address I get this message:
 Error:Failed to connect to outbound SMTP Mail Server

Right now we only have SMTP enabled for our exchange server.  So far I've seen people suggesting to enable IMAP or to set up a send connector to make this work.  I'm wondering if anyone has sucessfully used SMTP with sugar?  Or if not, would it be better to setup a connector or go with IMAP?  

Also does anyone know if when a user sends an email from sugar it can be made to display their company email in the from field?
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Question by:Ninja03
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4 Comments
 

Author Comment

by:Ninja03
ID: 39816081
Update:  I've gotten this working by using a custom receive connector.  For some reason if I made the connector for the hub transport, email would come in from sugar but no other outside sources.  But when I changed it to frontend transport it now works as expected.  

Still would like to know if there is a better way of doing this?
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Expert Comment

by:Simon Butler (Sembee)
ID: 39817091
No, that is the way to do it.
It would have helped if you said which version of Exchange it is, but for sending email to external recipients you are relaying, so you have to control that somehow from the Sugar application. Hopefully you have locked down that new connector, otherwise your server is an open relay which will get blacklisted.

Simon.
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Author Comment

by:Ninja03
ID: 39817889
Thank you for the response Simon.  I'm running exchange 2k13.  Also I have changed the scope to only include the IP of sugar.  I believe that this prevents an open relay, is that correct?
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Accepted Solution

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Simon Butler (Sembee) earned 2000 total points
ID: 39822735
If you have changed the Accept email from to the specific IP address then you should be fine.

Simon.
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