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Saving data in fillable PDF's

We have created fillable pdf's in adobe Livecycle for clients to enter data and send back to us.  Recently clients have informed us that when they save the pdf to their desktop after entering the data, the pdf is still blank when they reopen it.  We were able to recreate the issue, but after attempting on numerous machines, we were unable to come up with a constant that is causing this.  There was no rhyme or reason pertaining to browsers, adobe reader vs pro, etc.  Any help with eliminating this issue?

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FPLNET
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FPLNET
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Rob HutchinsonDesktop SupportCommented:
Not sure if this applies directly, but it covers some info on that subject.

Here's an Adobe article:

Enable Reader users to save form data
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