outlook 2010

I have 2 inboxes (ie 2 accounts) in my outlook 2010
Why is it that the SAME MAIL sent to both accounts displays as html (correctly) in one inbox and as text in the other inbox?

I have checked all settings - in particular the trust center setting for email security and this is correct

I cannot see where the problem
doctorbillTechAsked:
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Md. MojahidCommented:
Create new profile and reconfigure both account also check virus.
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David CarrCommented:
Try opening Outlook in Safe Mode. To do so, close Outlook. Click on Start, then Run... . In the box type  ‘Outlook /safe’ and click OK. If it works correctly in Safe Mode, you may have to disable Outlook add-ins.
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doctorbillTechAuthor Commented:
solved
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