Solved

ShoreTel system

Posted on 2014-01-28
4
289 Views
Last Modified: 2014-02-05
I am having a weird problem with our current shoretel system, I do not know if it is a PRI problem or shoretel? When I dialed a number, I have to hit # at the end to start dialing, otherwise it never dials. I hit 8 and I  can get a outside line but once I enter the 7 or 10 digits, it never dials out. Anybody expreienced this problem before?

thanks
0
Comment
Question by:officertango
  • 2
  • 2
4 Comments
 
LVL 15

Expert Comment

by:Phonebuff
ID: 39816087
It's the dial plan string in either the Phone or the Shoretel.  It's expecting n digits and if it sees less, then it will either send when you hit send (#) or timeout an send at some point.
0
 

Author Comment

by:officertango
ID: 39816269
do you know where i can go and check within shoretel? i do not think it is phone because it was working fine other location. i do not know where exactly to check within Shoretel
0
 
LVL 15

Accepted Solution

by:
Phonebuff earned 500 total points
ID: 39816327
Sorry, I don't.  It's been a few years since I setup and worked with Shoretel.  Might try the Web site and see if there is a manual for your version of the software that talks about the dial plan.

===============
0
 

Author Closing Comment

by:officertango
ID: 39836289
na
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Even if you have implemented a Mobile Device Management solution company wide, it is a good idea to make sure you are taking into account all of the major risks to your electronic protected health information (ePHI).
I had an issue with InstallShield not being able to use Computer Browser service on Windows Server 2012. Here is the solution I found.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question