Solved

Windows 8 upgrade to Windows 8.1 blank screen during installation

Posted on 2014-01-28
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Last Modified: 2014-04-14
Hello,
I spent five hours trying to upgrade a HP envy laptop from the pre installed windows 8 to the windows 8.1 download in the app store. I updated the bios and chip set drives from the HP website, I made sure the Windows updates were all up to date.  I tried updating the video card driver and I doing the reboot for the setup of windows 8.1 the screen goes blank and eventually tells me the update failed. I did some research on the issue, everything I came across said it was a Graphic driver problem, I uninstalled the graph drivers and tried disabling the driver in the device manager, did a reset on the Microsoft store, disabled all the apps and tried to re install the update.  I was able to watch the update go through the setting up of the files, but once the installation was about to reach the EULA agreement the screen goes blank and eventually the computer tells me the installation could not complete and the machine reverts back to the windows 8 installation.  Any suggestions or idea's would be greatly appreciated.
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Question by:Shay Stoddard
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Expert Comment

by:McKnife
ID: 39816336
Hi.

We don't have the information you have, the upgrade logs for example - or what did point to the graphics being the problem? Also please explain "I tried updating the video card driver and I doing the reboot for the setup of windows 8.1" - you tried to update the driver before the upgrade to 8? And the driver upgrade succeeded? Or what does that mean?
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Author Comment

by:Shay Stoddard
ID: 39827644
Hello,
Thank you for the follow up but I resolved the problem on my own.
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LVL 54

Expert Comment

by:McKnife
ID: 39828119
Fine. Then please close the question by selecting your own comment as answer and please be so kind to describe what you did to solve it, so everyone benefits.
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Accepted Solution

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Shay Stoddard earned 0 total points
ID: 39890587
Hello,
I made sure the bios was updated to the latest version and then i uninstalled the video drivers but i did not do the restart, I then downloaded the 8.1 update and allowed it to run through the install and that seemed to do the trick, after the computer rebooted itself and i was able to view and accept the terms I was then able to go and do an update to the latest video drivers
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Author Closing Comment

by:Shay Stoddard
ID: 39998516
It solved the problem
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