Solved

Outlook 2007 - incorrect printer settings

Posted on 2014-01-28
2
358 Views
Last Modified: 2014-01-29
When some users try and print something from outlook their printer settings are incorrect.
The paper size is defaulting to A4, but should be using Letter.

Printers are set up on 2008 R2 Print Server
Printers are using correct driver, and tested with other applications with no problem
Seems to be user profile/computer specific (not all users/pc's having problems)
users on Win 7, Office 2007 SP2


Tried:
removing/readding printer
renaming the Outprnt file/closing reopen Outlook

*Prefer not to blow away user profile, but will if need to
*Yes I can change it in the outlook memo print style, but that is not how I want to resolve (there are many users)
0
Comment
Question by:Graycon
2 Comments
 
LVL 17

Accepted Solution

by:
WORKS2011 earned 500 total points
ID: 39816364
if you're using the PCL6 driver replace it with the PCL5. Let me know if this resolves the issue.
0
 

Author Comment

by:Graycon
ID: 39819236
Your solution was partially correct.
I had to reinstall the driver, but I used PCL 6 again.  I think the old driver had issues.

however, after that Outlook alone kept the A4 printing size
I had to blow away the user profile and rebuild it.
once the user logged in and set up outlook, her print paper size settings correctly had pulled down from the server with the published printers for her location
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question