Solved

Outlook 2007 - incorrect printer settings

Posted on 2014-01-28
2
371 Views
Last Modified: 2014-01-29
When some users try and print something from outlook their printer settings are incorrect.
The paper size is defaulting to A4, but should be using Letter.

Printers are set up on 2008 R2 Print Server
Printers are using correct driver, and tested with other applications with no problem
Seems to be user profile/computer specific (not all users/pc's having problems)
users on Win 7, Office 2007 SP2


Tried:
removing/readding printer
renaming the Outprnt file/closing reopen Outlook

*Prefer not to blow away user profile, but will if need to
*Yes I can change it in the outlook memo print style, but that is not how I want to resolve (there are many users)
0
Comment
Question by:Graycon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 17

Accepted Solution

by:
WORKS2011 earned 500 total points
ID: 39816364
if you're using the PCL6 driver replace it with the PCL5. Let me know if this resolves the issue.
0
 

Author Comment

by:Graycon
ID: 39819236
Your solution was partially correct.
I had to reinstall the driver, but I used PCL 6 again.  I think the old driver had issues.

however, after that Outlook alone kept the A4 printing size
I had to blow away the user profile and rebuild it.
once the user logged in and set up outlook, her print paper size settings correctly had pulled down from the server with the published printers for her location
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question