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RDP printers disappearing from session

Posted on 2014-01-28
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Last Modified: 2014-03-02
Guys,

I have an issue with usb printers (hp p1102w for example) disappearing from RDP sessions. The server the rdp users are connecting to is a windows server 2008 standard sp2 box. The users can login and the printers will be there and they can use them for a random amount of time and the suddenly the printer will disappear. The only resolution is to restart the server. After that is done the user can log back in and their printer will show back up. I have tried defragging the disks, running chkdsk, and I have also installed the fix it 50883.

Note: this is happening with windows xp clients as well as mac clients.


Any help would be appreciated.
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Question by:mikesmithccs
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by:Ned Ramsay
ID: 39816418
Are the USB printers connected to the server or to the clients machines?

Typically people use their client printers when remoting into a server.
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by:mikesmithccs
ID: 39816521
They are connected to the client pc. Yes they will connect and be able to use them for a while and then they disappear in the remote session.
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Expert Comment

by:Ned Ramsay
ID: 39816571
Its likely the print spooler service. Try restarting it and see if the printers come back without rebooting the server.
Does it do this for EVERY client or just a couple?
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by:mikesmithccs
ID: 39816586
No just a few. And its not the spooler because say this happens on one pc, another pc might be fine. However, the same pc that was fine in that scenario might be the next one to have its printers disappear.... Also, as to which pc, its totally random. Different pcs, in different locations, all using rdp. Some local, some offsite.
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Jeffrey Kane - TechSoEasy earned 500 total points
ID: 39817004
It's likely that the HP CUE Device Discovery Service is causing the problem.  It is responsible for detecting HP devices connected to your computer and if it can't see one (ie, it's redirected to the RDP session) then it removes it from the local session, which then causes it to not be able to be redirected.

The HP CUE Device Discovery Service gets installed with many HP driver packages.

Disable the service on each remote machine via services.msc and change the startup type to Disabled.

Jeff
TechSoEasy
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by:mikesmithccs
ID: 39818021
I will give that a try and report back Jeff.
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by:hdhondt
ID: 39898338
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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