?
Solved

RDP printers disappearing from session

Posted on 2014-01-28
8
Medium Priority
?
1,590 Views
Last Modified: 2014-03-02
Guys,

I have an issue with usb printers (hp p1102w for example) disappearing from RDP sessions. The server the rdp users are connecting to is a windows server 2008 standard sp2 box. The users can login and the printers will be there and they can use them for a random amount of time and the suddenly the printer will disappear. The only resolution is to restart the server. After that is done the user can log back in and their printer will show back up. I have tried defragging the disks, running chkdsk, and I have also installed the fix it 50883.

Note: this is happening with windows xp clients as well as mac clients.


Any help would be appreciated.
0
Comment
Question by:mikesmithccs
7 Comments
 
LVL 7

Expert Comment

by:Ned Ramsay
ID: 39816418
Are the USB printers connected to the server or to the clients machines?

Typically people use their client printers when remoting into a server.
0
 
LVL 1

Author Comment

by:mikesmithccs
ID: 39816521
They are connected to the client pc. Yes they will connect and be able to use them for a while and then they disappear in the remote session.
0
 
LVL 7

Expert Comment

by:Ned Ramsay
ID: 39816571
Its likely the print spooler service. Try restarting it and see if the printers come back without rebooting the server.
Does it do this for EVERY client or just a couple?
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:mikesmithccs
ID: 39816586
No just a few. And its not the spooler because say this happens on one pc, another pc might be fine. However, the same pc that was fine in that scenario might be the next one to have its printers disappear.... Also, as to which pc, its totally random. Different pcs, in different locations, all using rdp. Some local, some offsite.
0
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 39817004
It's likely that the HP CUE Device Discovery Service is causing the problem.  It is responsible for detecting HP devices connected to your computer and if it can't see one (ie, it's redirected to the RDP session) then it removes it from the local session, which then causes it to not be able to be redirected.

The HP CUE Device Discovery Service gets installed with many HP driver packages.

Disable the service on each remote machine via services.msc and change the startup type to Disabled.

Jeff
TechSoEasy
0
 
LVL 1

Author Comment

by:mikesmithccs
ID: 39818021
I will give that a try and report back Jeff.
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 39898338
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The password reset disk is often mentioned as the best solution to deal with the lost Windows password problem. In Windows 2008, 7, Vista and XP, a password reset disk can be easily created. But besides Windows 7/Vista/XP, Windows Server 2008 and ot…
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question