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SBS 2011 Essentials Dashboard crashing

Having a problem with the Dashboard in SBS 2011 Essentials.  Dashboard would start and appear to be functioning, but after 15-20 seconds, would close without warning.  I eventually found that by disabling the Computers and Backup add-in, Dashboard would function properly, albeit without this add-in.
I did remove one computer from this list before it stopped functioning.  The computer was no longer in service and not connected to the network/server.
How can I get this fixed so that I can get this add-in enabled and functioning again?
Thanks!
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lonniedkelley
Asked:
lonniedkelley
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1 Solution
 
WORKS2011Austin Tech CompanyCommented:
What happens when you run "fix my network"
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
If you look at  C:\ProgramData\Microsoft\Windows Server\Logs\Dashboard.log it should tell you what the exact error is.

Also, try reinstalling (or installing -- if you haven't already) UR3:
http://support.microsoft.com/kb/2705117

Sometimes these UR's will repair components such as this.

Jeff
TechSoEasy
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lonniedkelleyAuthor Commented:
Is there a 'fix my network' option in Essentials?  If there is, I haven't been able to locate it.

As for the update - is there a way to do a manual install?  I do not see it listed in the installed update history, and it doesn't show up as an available update.  However, this server wasn't brought online until January 2013, so maybe the installation contained the rollups?

This is what I got from the end of the log file - no clue what it means, though:

[9936] 140130.151610.3620: Dashboard.Forms: !!!!FATAL: Dashboard shutting down due to unhandled exception: Exception has been thrown by the target of an invocation.
[9936] 140130.151610.3620: Dashboard.Forms: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.
   at System.Security.Principal.SecurityIdentifier.Translate(IdentityReferenceCollection sourceSids, Type targetType, Boolean forceSuccess)
   at System.Security.Principal.SecurityIdentifier.Translate(Type targetType)
   at Intel.SBMA.AddIn.PageAdorner.ConvertToName(String computerId)
   at Intel.SBMA.AddIn.PageAdorner.<CreateColumns>b__0(ListObject listObject)
   at Microsoft.WindowsServerSolutions.Administration.ObjectModel.ListColumn`1.Compare(TBusinessObject x, TBusinessObject y)
   at Microsoft.WindowsServerSolutions.Administration.ObjectModel.ListColumn`1.<>c__DisplayClassd.<System.Collections.IComparer.Compare>b__c()
   at Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.ExceptionHandler.Run[T](ProtectedCallback`1 action)
   at Microsoft.WindowsServerSolutions.Dashboard.Forms.Content.PageContentExtension`1.AdornerHelper.<>c__DisplayClass3.<GetColumns>b__1(TBusinessObject x, TBusinessObject y)
   at Microsoft.WindowsServerSolutions.Administration.ObjectModel.ListColumn`1.<>c__DisplayClassd.<System.Collections.IComparer.Compare>b__c()
   at Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.ExceptionHandler.Run[T](ProtectedCallback`1 action)
   at Microsoft.WindowsServerSolutions.Dashboard.Forms.Data.ColumnComparer.Compare(Object x, Object y)
   at Microsoft.MidMarketServer.UI.MultiSortOrderComparer.Compare(Object x, Object y)
   at Microsoft.MidMarketServer.UI.ConsoleListView.CompareFunc(IntPtr lparam1, IntPtr lparam2, IntPtr lparamSort)
   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at Microsoft.MidMarketServer.UI.ConsoleListView.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at SendMessageW(HWND__* , UInt32 , UInt64 , Int64 )
   at Microsoft.MidMarketServer.UI.ConsoleListView.Sort()
   at Microsoft.WindowsServerSolutions.Dashboard.Forms.Controls.ListViewGroupItemManager.EndUpdate()
   at Microsoft.WindowsServerSolutions.Dashboard.Forms.Controls.ListViewItemList.ResumeUpdates()
   at Microsoft.WindowsServerSolutions.Dashboard.Forms.Controls.AdminListView.listViewWorker_WorkComplete(Object sender, WorkCompleteArgs e)
   --- End of inner exception stack trace ---
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lonniedkelleyAuthor Commented:
Any ideas?
I've looked high and low for an option to fix or repair the network, but find nothing.  I've looked at repairing the console (dashboard?), but the only thing I can find there is also the 2011 standard version, and those instructions do not seem to apply to Essentials.

Is there any chance that re-connecting the computer that was deleted might allow the dashboard to reconfigure itself correctly?  Or am I shooting in the dark with that?

Thanks!
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WORKS2011Austin Tech CompanyCommented:
Is there any chance that re-connecting the computer that was deleted might allow the dashboard to reconfigure itself correctly?  Or am I shooting in the dark with that?
I would say yes there is a chance because the SID if not correctly deleted can cause the Dashboard to crash.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
The issue is related to the Intel SBMA addin.  

To get the dashboard running properly, please rename the following file:
C:\Program Files\Windows Server\Bin\Addins\Computers\IntelSMBAv2.addin
to IntelSMBAv2.addin.old

Documentation for that add-in can be found here:
http://download.intel.com/support/progserv/appupsbs/hybrid/sb/userguidesbsmanageabilityaddin.pdf

Jeff
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lonniedkelleyAuthor Commented:
Reconnecting the deleted computer did not help the situation.
However, Jeff's solution worked.  I've got the Computer add-in visible again, although I wonder if I should try and delete the computer again that I was trying to remove from the list?
Thanks!
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