Internet Explorer not functioning

Hello,
I have a client who was infected with PUPs.  I believe I got rid of them with MBAM, SAS, RogueKiller, Hitman Pro, AdwCleaner and JRT.

Things seem to be working well except for Internet Explorer.  It will open but almost nothing else works.  I can not search or click on anything except for occasionally tools and the gear settings tool.  I saw Internet Explorer (Enable DEP), (first time I've seen that).  I removed it from Programs.  I reset IE, no difference.  I uninstalled the IE update and re-installed IE..no difference.  Any ideas??
Mags
MagsOwnerAsked:
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aadihConnect With a Mentor Commented:
Try a repair install of Windows 7. If you need instructions on how to do it, you can refer to:

http://www.sevenforums.com/tutorials/3413-repair-install.html >.
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John HurstConnect With a Mentor Business Consultant (Owner)Commented:
Also look in your hosts file (C:\windows\system32\drivers\etc\hosts

Open it with Notepad. The file should be just comments. You need to run Notepad with Run as Administrator if you wish to make changes to it.

When done, run System File Checker. Run SFC /SCANNOW and allow to complete. Restart and test.

If these things do not work, then as aadih has suggested above, try the Repair Install.

.... Thinkpads_User
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MagsOwnerAuthor Commented:
Thanks...I should have access to her computer tomorrow.  I will post you up.
Mags
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Thomas Zucker-ScharffConnect With a Mentor Systems AnalystCommented:
Try this hosts file (its what I put on all our computers):

http://winhelp2002.mvps.org/hosts.htm
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MagsOwnerAuthor Commented:
Thomas Zucker-Scharff I totally agree...Rogue Killer did it for me!
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Thomas Zucker-ScharffSystems AnalystCommented:
Yes I recommend RK and MBAM for most users.  This usually takes care of the problem.  I have one user that now says his homepage is set to Tigzy's homepage (i believe he has it set to bring up the last used tab instead of a home address or a blank, but he is a little confused), but otherwise I have never had a problem.

BTW, Mags haven't seen you around in a while - how have you been?
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MagsOwnerAuthor Commented:
Thomas  I've been great!  Still working with mainly seniors so I know what you mean about being "a little confused"!  Haven't seen you on my posts recently either...maybe different area...your help is always welcome!

I hope all is well with you and that you have an amazing 2014!!
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Thomas Zucker-ScharffSystems AnalystCommented:
Thanks!  My guy, although not quite a senior (depending on your definition - he is over 65) is generally computer illiterate, but also my boss.
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MagsOwnerAuthor Commented:
Ran sfc /scannow 3 times...no issues.  I was glad I ran this as this computer had been upgraded from XP!

IE still would not work...did a little searching and came up with the suggestion to try running IE as administrator which did the trick!  I set it to always run as administrator.  Should I have any other concerns?
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aadihConnect With a Mentor Commented:
Generally, it's not a safe practice to run programs, especially browsers, as administrator.

Try to find the problem and fix it.
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John HurstConnect With a Mentor Business Consultant (Owner)Commented:
There is no need to run IE as administrator to make it work, so something else is wrong.

Running IE as admin could be a security concern, so do not ever click on anything dodgy or "helpful" or "get rich".  Avoid anything that says "we can make your life better".

You could try running Windows Repair Install as has been suggested in above posts.

.... Thinkpads_User
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aadihCommented:
Did you look into the event manager to see what messages you were seeing when IE was not working? Permission problem? Did it run okay from the safe mode? Please try your best to debug.

Or as Thinkpads_User suggests, run a Windows repair install.
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MagsOwnerAuthor Commented:
I was afraid of that.   She was only infected by some PUPs...do you need to see the logs?

I'll have to get her computer if she can put more money into it.  Thanks!
Mags
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MagsOwnerAuthor Commented:
I don't think she has any more money to put in this computer...it is very old.  Other than simply using Chrome or Firefox any other foreseeable issues?  I believe her computer is clean from Malware.
Thanks,
Mags
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John HurstConnect With a Mentor Business Consultant (Owner)Commented:
If an alternate browser works, then have her use the alternate browser. If there is no more money, that is the only fix left.

.... Thinkpads_User
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John HurstBusiness Consultant (Owner)Commented:
@MagsMcKinley14 - Thanks and I was happy to help.

.... Thinkpads_User
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