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Having trouble connecting iPads and iPhone to Time Capsule wifi

Posted on 2014-01-28
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Last Modified: 2014-03-25
I just purchased a time capsule and I have set up a Wi-Fi network.

The Wi-Fi network works with my PCs and Macs, However I am having trouble getting my iPhone and iPad to connect to the network.

I am pretty sure that the problem is not with the iPad. I have tried iPads of three different friends and none of them can connect to the network.

It is odd however, that the network indeed works with my laptops. How should I go about to start to troubleshoot this?

Thanks!
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Question by:gregholl
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12 Comments
 
LVL 26

Expert Comment

by:Fred Marshall
ID: 39816855
iPads don't accept long passphrases.  That's the main limitation that I've found for secured wireless.
0
 
LVL 18

Expert Comment

by:Akinsd
ID: 39816911
Try resetting the network settings on the iPad or iPhone and re-connect after the unit reboots
0
 
LVL 47

Expert Comment

by:Craig Beck
ID: 39817326
All good advice so-far.

Also, try to see if it's successful using only WPA/TKIP or WPA2/AES.  Some devices don't like to use a mix of authentication/encryption settings.
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LVL 1

Author Comment

by:gregholl
ID: 39817426
Try resetting the network settings on the iPad or iPhone and re-connect after the unit reboots
By this, do you mean, to put it on Airplane mode and back on? I've tried that several times to no avail.

iPads don't accept long passphrases.  That's the main limitation that I've found for secured wireless.
It's only 8 digits long.

try to see if it's successful using only WPA/TKIP or WPA2/AES
I've got it set for WP2 Personal. Is that ok?

Screenshots of my setup:

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0
 
LVL 18

Expert Comment

by:Akinsd
ID: 39830831
No, to reset
- Settings
- General
- Reset
- Reset Network Settings
0
 
LVL 1

Author Comment

by:gregholl
ID: 39841583
i don't believe the problem is with the iPad. When I am at other hotspots other than my house, such as the coffee shop, the iPad connects just perfectly.
0
 
LVL 1

Author Comment

by:gregholl
ID: 39841585
Akinsd - I've tried that, to no avail
0
 
LVL 47

Expert Comment

by:Craig Beck
ID: 39841598
Try using WPA Personal instead of WPA2.
0
 
LVL 1

Accepted Solution

by:
gregholl earned 0 total points
ID: 39943772
I got the router changed and it works now
0
 
LVL 1

Author Closing Comment

by:gregholl
ID: 39952679
none of the other suggestions helped
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