Solved

Having trouble connecting iPads and iPhone to Time Capsule wifi

Posted on 2014-01-28
12
401 Views
Last Modified: 2014-03-25
I just purchased a time capsule and I have set up a Wi-Fi network.

The Wi-Fi network works with my PCs and Macs, However I am having trouble getting my iPhone and iPad to connect to the network.

I am pretty sure that the problem is not with the iPad. I have tried iPads of three different friends and none of them can connect to the network.

It is odd however, that the network indeed works with my laptops. How should I go about to start to troubleshoot this?

Thanks!
0
Comment
Question by:gregholl
  • 5
  • 2
  • 2
  • +1
12 Comments
 
LVL 25

Expert Comment

by:Fred Marshall
ID: 39816855
iPads don't accept long passphrases.  That's the main limitation that I've found for secured wireless.
0
 
LVL 18

Expert Comment

by:Akinsd
ID: 39816911
Try resetting the network settings on the iPad or iPhone and re-connect after the unit reboots
0
 
LVL 45

Expert Comment

by:Craig Beck
ID: 39817326
All good advice so-far.

Also, try to see if it's successful using only WPA/TKIP or WPA2/AES.  Some devices don't like to use a mix of authentication/encryption settings.
0
 
LVL 1

Author Comment

by:gregholl
ID: 39817426
Try resetting the network settings on the iPad or iPhone and re-connect after the unit reboots
By this, do you mean, to put it on Airplane mode and back on? I've tried that several times to no avail.

iPads don't accept long passphrases.  That's the main limitation that I've found for secured wireless.
It's only 8 digits long.

try to see if it's successful using only WPA/TKIP or WPA2/AES
I've got it set for WP2 Personal. Is that ok?

Screenshots of my setup:

1
2
3
4
0
 
LVL 18

Expert Comment

by:Akinsd
ID: 39830831
No, to reset
- Settings
- General
- Reset
- Reset Network Settings
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 
LVL 1

Author Comment

by:gregholl
ID: 39841583
i don't believe the problem is with the iPad. When I am at other hotspots other than my house, such as the coffee shop, the iPad connects just perfectly.
0
 
LVL 1

Author Comment

by:gregholl
ID: 39841585
Akinsd - I've tried that, to no avail
0
 
LVL 45

Expert Comment

by:Craig Beck
ID: 39841598
Try using WPA Personal instead of WPA2.
0
 
LVL 1

Accepted Solution

by:
gregholl earned 0 total points
ID: 39943772
I got the router changed and it works now
0
 
LVL 1

Author Closing Comment

by:gregholl
ID: 39952679
none of the other suggestions helped
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Suggested Solutions

Tired of waiting for your show or movie to load?  Are buffering issues a constant problem with your internet connection?  Check this article out to see if these simple adjustments are the solution for you.
Using in-flight Wi-Fi when you travel? Business travelers beware! In-flight Wi-Fi networks could rip the door right off your digital privacy portal. That’s no joke either, as it might also provide a convenient entrance for bad threat actors.
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now