Windows 7 Pro 64-bit user resolution changes to 640x480 opening Quickbooks 2014

Posted on 2014-01-29
Medium Priority
Last Modified: 2016-11-23
Windows 7 Pro 64-bit SP1 computer with AMD FirePro 2270 (Tried 4 sets of drivers from Dell and AMD).  Works perfectly with all apps except QuickBooks 2014.  Other profiles work perfectly with QuickBooks.  The problem is opening and working within QB2014 the windows display resolution will change to 640x480.  It may change back immediately or shortly after, but will keep reverting to 640x480.  Changing the setting in Windows will work until you start using QB again.  Intuit has removed, run the clean utility and reinstalled and still puzzled by the problem.  I am going to try copying the profile and then recreating, and if need be try a clean profile and setup the user from scratch.  Before that happens, I am hoping someone might be able to shed some light on this issue.
Question by:Jason Johanknecht
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LVL 70

Expert Comment

ID: 39820057
I had a game that did this, what I did was delete it's .dat file and rerun the game.
It then detected my new video card Nvidia 6800 OC. and created a new .dat file.
For some reason some programs if an older type may have an inbuilt .dat that stores a setting to run it in 640 x 480 based on some older type cards.
So my situation may have been a game but still when you consider this is also program
there maybe a relation similar
I didnt delete my .dat I just renamed it old and then moved it keeping it just incase.
But it worked and teh game now runs at 1920 x1080 or something like that and my new Nvidia is listed.
This is on a windows 7 x64 professional
What resolution do you run your monitor at, the recomended for your monitor or the video card.
Use the recomended for the monitor.
Here's an example of what I mean
Create or re-create the qbregistration.dat file
LVL 97

Expert Comment

by:Experienced Member
ID: 39820422
QuickBooks 2014 works fine on Windows 7 and on Windows 8/8.1 .  

Go to QB Preferences, Desktop and make sure the Desktop Settings use Windows to control the settings.

If that does not work and with all that you have tried, try a new Windows Account Profile. (User Account). You can set one up and try before deleting the existing profile.

Also go to C:\Program Files(X86)\Intuit\QuickBooks (find the exact folder). Open cmd.exe with Run as Administrator, navigate to the above folder and run Reboot.bat.  This might help, but you already uninstalled and installed QB so maybe not.

.... Thinkpads_User

Accepted Solution

Jason Johanknecht earned 0 total points
ID: 39822076
Contacted Intuit and after reinstalling and them not having any luck, we tried a new profile.  It works fine.  The original profile could not be fixed by Intuit, so we are just using the new one.  All is well the first day after.
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LVL 97

Expert Comment

by:Experienced Member
ID: 39822305
Thanks for the update. New Windows Profiles are necessary sometimes to fix problems.

.... Thinkpads_User

Author Comment

by:Jason Johanknecht
ID: 39822703
The part that worries me is that the computer is brand new and the QB installation is brand new.  Also today problems are now starting to arise in Word 2013 with delayed screen output after typing.  The problem may not be behind me yet.
LVL 97

Assisted Solution

by:Experienced Member
Experienced Member earned 750 total points
ID: 39822717
Any computer can suffer from Windows Profile issues for a variety of reasons (even though new).

With a new profile, there may be indexing and other things going on that affect disk usage and thus can cause Word (and Excel) problems displaying when disk usage runs high. I see that occasional in Word and Excel 2013 on my Windows 8.1 machine when disk usage runs a high percent. It goes away after a while.

.... Thinkpads_User
LVL 70

Assisted Solution

Merete earned 750 total points
ID: 39822898
New systems , as in brand new require a few things to get it up and running.
usualy in this order, I first check what anti virus software is on there usually Mcfee or Norton ( trial) I either remove this trial and put on my preferred.
A lot of newbies don't even realize there is a trial onbaord and will install AVG with this trial Norton or Mcfee and there cannot be two antivirus software installed.
Then run windows updates.
Wait until it is fully finished updating and reboots done.
Don't install too many things at once.
Reboot after every new install and check it is working.
If a reboot is missed could cause a domino effect.
Make sure the basics are installed.
Flash/adobe/divx/ffdshow and ac3 filter to cover video.
Check all settings in your email client.
Windows 7 doesnt have an email client so either install Windows Live suite or setup Outlook in Office.
Ensure your Microsoft account is working with windows live and skydrive.
Dont connect anything until your done with these basics.
check your firewall settings and add a few progrms to the exceptions.
Lower the user account settings so you can install things without being prompted.
Have a look in your events errors if you do encounter any issues
Look at the Action Center flag on the bottom right corner, this white flag is windows alerting you about any problems it has found .
If a lot of stuff is being installed it might pay to run the disc cleanup tool.
Cleans up any temp files thumbnails etc.
Regards Merete

Author Closing Comment

by:Jason Johanknecht
ID: 39835109
Intuit tech support solved the problem.  I am reporting the resolution provided from outside of Experts-Exchange.

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