Windows 7 Pro 64-bit user resolution changes to 640x480 opening Quickbooks 2014
Windows 7 Pro 64-bit SP1 computer with AMD FirePro 2270 (Tried 4 sets of drivers from Dell and AMD). Works perfectly with all apps except QuickBooks 2014. Other profiles work perfectly with QuickBooks. The problem is opening and working within QB2014 the windows display resolution will change to 640x480. It may change back immediately or shortly after, but will keep reverting to 640x480. Changing the setting in Windows will work until you start using QB again. Intuit has removed, run the clean utility and reinstalled and still puzzled by the problem. I am going to try copying the profile and then recreating, and if need be try a clean profile and setup the user from scratch. Before that happens, I am hoping someone might be able to shed some light on this issue.
QuickBooks 2014 works fine on Windows 7 and on Windows 8/8.1 .
Go to QB Preferences, Desktop and make sure the Desktop Settings use Windows to control the settings.
If that does not work and with all that you have tried, try a new Windows Account Profile. (User Account). You can set one up and try before deleting the existing profile.
Also go to C:\Program Files(X86)\Intuit\QuickBoo
.... Thinkpads_User
Go to QB Preferences, Desktop and make sure the Desktop Settings use Windows to control the settings.
If that does not work and with all that you have tried, try a new Windows Account Profile. (User Account). You can set one up and try before deleting the existing profile.
Also go to C:\Program Files(X86)\Intuit\QuickBoo
.... Thinkpads_User
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Thanks for the update. New Windows Profiles are necessary sometimes to fix problems.
.... Thinkpads_User
.... Thinkpads_User
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The part that worries me is that the computer is brand new and the QB installation is brand new. Also today problems are now starting to arise in Word 2013 with delayed screen output after typing. The problem may not be behind me yet.
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Intuit tech support solved the problem. I am reporting the resolution provided from outside of Experts-Exchange.
It then detected my new video card Nvidia 6800 OC. and created a new .dat file.
For some reason some programs if an older type may have an inbuilt .dat that stores a setting to run it in 640 x 480 based on some older type cards.
So my situation may have been a game but still when you consider this is also program
there maybe a relation similar
I didnt delete my .dat I just renamed it old and then moved it keeping it just incase.
But it worked and teh game now runs at 1920 x1080 or something like that and my new Nvidia is listed.
This is on a windows 7 x64 professional
What resolution do you run your monitor at, the recomended for your monitor or the video card.
Use the recomended for the monitor.
Here's an example of what I mean
Create or re-create the qbregistration.dat file
http://support.quickbooks.intuit.com/support/articles/HOW12495