baytowel
asked on
Great Plains Credit Correction
One sided transaction in Great Plains.
While applying a check in "National Accounts" we incurred a power outage and it caused us to have a "One Sided Transaction". Our cash account is accurate, but it is showing a credit balance of the amount that was left to be applied when the outage occurred. We need to somehow reverse the inaccurate credit balance that is appearing on the customer's account.
We are running Great Plains 8.
Thanks in advance for any advice.
While applying a check in "National Accounts" we incurred a power outage and it caused us to have a "One Sided Transaction". Our cash account is accurate, but it is showing a credit balance of the amount that was left to be applied when the outage occurred. We need to somehow reverse the inaccurate credit balance that is appearing on the customer's account.
We are running Great Plains 8.
Thanks in advance for any advice.
ASKER
"Or do you mean that your GL now does not balance because you have a GL entry with only a debit amount and no credit amount"?
Yes (we actually have a credit amount, with no debit amount)
Yes (we actually have a credit amount, with no debit amount)
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
We had run check links, but only truncated the RM00401 table. Then we found the SQL tool and let GP delete the table and recreate it. That, coupled with a reconcile run, fixed the problem. We just had to reapply.
Thanks.
Thanks.
Thanks for the follow up on the steps to fix the issue. Glad you were able to resolve it.
Have you tried running check links and reconcile?