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Great Plains Credit Correction

Posted on 2014-01-29
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Last Modified: 2014-02-05
One sided transaction in Great Plains.
 
While applying a check in "National Accounts" we incurred a power outage and it caused us to have a "One Sided Transaction". Our cash account is accurate, but it is showing a credit balance of the amount that was left to be applied when the outage occurred.  We need to somehow reverse the inaccurate credit balance that is appearing on the customer's account.
 
We are running Great Plains 8.

Thanks in advance for any advice.
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Question by:baytowel
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5 Comments
 
LVL 18

Expert Comment

by:Victoria Yudin
ID: 39820245
When you say "one sided transaction" do you mean the transaction hit the GL, but not the AR subledger? Or do you mean that your GL now does not balance because you have a GL entry with only a debit amount and no credit amount?

Have you tried running check links and reconcile?
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Author Comment

by:baytowel
ID: 39820832
"Or do you mean that your GL now does not balance because you have a GL entry with only a debit amount and no credit amount"?
 
Yes (we actually have a credit amount, with no debit amount)
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LVL 18

Accepted Solution

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Victoria Yudin earned 250 total points
ID: 39820842
Ouch, haven't seen that is a very long time. Have you tried running check links on the financial series to see if it will fix it?
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Author Closing Comment

by:baytowel
ID: 39836040
We had run check links, but only truncated the RM00401 table.  Then we found the SQL tool and let GP delete the table and recreate it.  That, coupled with a reconcile run, fixed the problem.  We just had to reapply.

Thanks.
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LVL 18

Expert Comment

by:Victoria Yudin
ID: 39836312
Thanks for the follow up on the steps to fix the issue. Glad you were able to resolve it.
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