Link to home
Start Free TrialLog in
Avatar of baytowel
baytowelFlag for United States of America

asked on

Great Plains Credit Correction

One sided transaction in Great Plains.
 
While applying a check in "National Accounts" we incurred a power outage and it caused us to have a "One Sided Transaction". Our cash account is accurate, but it is showing a credit balance of the amount that was left to be applied when the outage occurred.  We need to somehow reverse the inaccurate credit balance that is appearing on the customer's account.
 
We are running Great Plains 8.

Thanks in advance for any advice.
Avatar of Victoria Yudin
Victoria Yudin
Flag of United States of America image

When you say "one sided transaction" do you mean the transaction hit the GL, but not the AR subledger? Or do you mean that your GL now does not balance because you have a GL entry with only a debit amount and no credit amount?

Have you tried running check links and reconcile?
Avatar of baytowel

ASKER

"Or do you mean that your GL now does not balance because you have a GL entry with only a debit amount and no credit amount"?
 
Yes (we actually have a credit amount, with no debit amount)
ASKER CERTIFIED SOLUTION
Avatar of Victoria Yudin
Victoria Yudin
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
We had run check links, but only truncated the RM00401 table.  Then we found the SQL tool and let GP delete the table and recreate it.  That, coupled with a reconcile run, fixed the problem.  We just had to reapply.

Thanks.
Thanks for the follow up on the steps to fix the issue. Glad you were able to resolve it.