Solved

NK2 file losing contents in Outlook 2007

Posted on 2014-01-29
4
81 Views
Last Modified: 2016-06-02
Guys,

I can't find much on the issue myself however does anyone know why a user NK2 file would lose its contents seemingly overnight? After a user reports their cache missing, I see that the NK2 file is still there named correctly, however with 0kb size. It's as if the file just resets itself. New entries can then be added as if it was a new profile, however all previous contents is lost.

This is easily fixed with a restoration from backup, however it's frustrating for users who it continues to happen to. The size of the NK2 files range anywhere from 200-500kb, so it's not like they 'over fill' due to size..

Any ideas on the cause/permanent solution? Outlook 2007 and Exchange 2010.

Thanks
Matt
0
Comment
Question by:CVIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 96

Expert Comment

by:Experienced Member
ID: 39819624
A typical repair would be to go to Control Panel, Programs and Features, find Office 2007 and do a Repair on Office. Restart the computer and test.

Before doing the repair, I suggest you go to Outlook, Options, Trust Center, Privacy Options and click (set) the setting to "Download a file from Microsoft Periodically".

Try this on one machine and see if it works.

I do not know why many users would be affect because a fully updated Office 2007 works well. You have done all the Office Service Packs and updates I assume.

.... Thinkpads_User
0
 

Author Comment

by:CVIT
ID: 39819635
We use a Citrix hosted desktop solution running on Server 2008, each Citrix server has around 10 users logged in using that office installation and it's only ever the 1 user affected. This makes me think its not an issue directly with Office.

Out of curiosity, has anyone with this issue ran the Office repair and had the NK2 file re-populated with the lost data?

The Office service packs are indeed up to date.
0
 
LVL 96

Accepted Solution

by:
Experienced Member earned 500 total points
ID: 39819646
I have done an Office 2007 repair o fix other issues successfully, but I have never lost an NK2 file.

Your first post says users and the one above says 1 user.

So then also try:

1. A new Outlook Profile for the user. Back things up, delete their Outlook Profile and remake it.

2. A new Windows User Profile. The user could have corrupted user profile.  Users LOVE to click on dodgy buttons.

... Thinkpads_User
0

Featured Post

Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Having trouble getting your hands on Dynamics 365 Field Service or Project Service trial? Worry No More!!!
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question