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Duplicate Public Folder with no Email Address for one

Posted on 2014-01-30
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Last Modified: 2014-02-04
I have the Problem that someone created a Public Folder with a wrong email address.
Instead of changing the smtp Adress he deleted the complete Folder and Created onto another Server where it had not replicated another Folder with the Same Name and another Mail Adress..
Now 2 Folders are shown in the Global Adress book. If you select the first one to sent an mail to you will receive an NDR ...
Unfortunately you only see the "good" Folder in the Exchange Management tools.
My Question is now how can i delete the "bad" folder entry .. ?
Thanks in advance to any suggestions from you..
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Question by:serverops
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8 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39820280
How long ago did this happen?
If the folder has been deleted it should replicate out eventually and will then go from the GAL. Do you see the folder listed in the Address Book in OWA (which uses live information).

Do you have multiple servers? If so, does the folder appear elsewhere?

Ultimately your best option may well be to create a new folder with a new name and then delete the original completely. That will allow you to track down the incorrect configuration.

Simon.
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Author Comment

by:serverops
ID: 39831685
Unfortunately this does not help.
I could modify the Name via ADSI edit and remove the proxy adress from the entrie to reuse the mail adress but it is still shown (now with another name) in the global address book...
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39831919
What exactly did you do? Did you create a new folder completely or have you attempted to reuse the existing in any way?

Simon.
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Author Comment

by:serverops
ID: 39831930
well the service desk in our company created one folder.
This had the wrong mail address. Instead of editing it he deleted it and created a new folder with the SAME NAME without waiting the replication to finish.
He might have created and deleted the folder onto different servers.
So now we had 2 entries in the address book but only 1 of the entries is valid. So i "just" changed the wrong foldername via ADSI editor to wrong because i can't see the folder in the Public Folder Toolbox Management ...
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39832131
I understand what happened originally, it was what you had done to try and correct it.
I didn't say to modify the existing folder in adsiedit, because that doesn't actually resolve the problem because the name of the folder is just a display name, nothing else.

What I said to do was recreate the folder and then delete the original. That will allow you to clean up the incorrect folders without risking any data within them.

However if you don't want to follow my suggestions, then I will drop off the question.

Simon.
0
 

Author Comment

by:serverops
ID: 39832194
Hello Simon,
the problem is that i can not delete the folder as this one is productive and used by around 400 users now.
That is the reason why i could not follow your instructions
What is your suggestion in this case ?
thx
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LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 39832214
Recreating the folder is the only option that I can see.
You have two objects with the same internal reference within Exchange. If you change that internal reference you are in effect creating a new folder (as far as Exchange is concerned). You need to break the link and a new folder is the only way.

If you had recreated the folder at the start, rather than trying to fix the initial problem then you wouldn't have the issue. Public folders are very sensitive, but also error prone, which is why Microsoft have been trying to get rid of them for so long.

Simon.
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Author Closing Comment

by:serverops
ID: 39832221
thanks for the help
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