Go Premium for a chance to win a PS4. Enter to Win


Some Sent Items appear in Recover Deleted Items

Posted on 2014-01-30
Medium Priority
Last Modified: 2014-01-30
Hi all,

I have a baffling issue.  I have some users who are using the Recover Deleted Items function in Outlook.

When they browse to the items that they want to recover, they are seeing emails that they have sent but not deleted.

I have tried to find the answers to this but cannot find a reasonable answer as to why this is.

I've attached a example of a users mailbox.  The top picture is of the users Sent Items folder in Outlook, and the bottom picture is the Recover Deleted Items dialogue box from the same users mailbox, and as you can see the same sent mails are in there as well.

Can anyone shed any light?


Question by:novatekitsolutions
  • 2

Expert Comment

by:Mahesh Sharma
ID: 39820489
Which version of Exchange, outlook you are using
Is there any archiving solution being used?

Author Comment

ID: 39820585

we're using Exchange 2010 SP3 & Outlook 2010/2013.

There is no archiving solution in place.
LVL 63

Accepted Solution

Simon Butler (Sembee) earned 2000 total points
ID: 39821445
Instinct is that they are drafts of messages, that were saved during composition, then deleted when they were sent. As they were drafts they would be stored in the mailbox, and the act of sending them is seen by the database as a delete action (which it technically is).


Author Comment

ID: 39821605

Thank you for your answer, that makes perfect sense.



Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If something goes wrong with Exchange, your IT resources are in trouble.All Exchange server migration processes are not designed to be identical and though migrating email from on-premises Exchange mailbox to Cloud’s Office 365 is relatively simple…
There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
Suggested Courses

876 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question