[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 394
  • Last Modified:

Some Sent Items appear in Recover Deleted Items

Hi all,

I have a baffling issue.  I have some users who are using the Recover Deleted Items function in Outlook.

When they browse to the items that they want to recover, they are seeing emails that they have sent but not deleted.

I have tried to find the answers to this but cannot find a reasonable answer as to why this is.

I've attached a example of a users mailbox.  The top picture is of the users Sent Items folder in Outlook, and the bottom picture is the Recover Deleted Items dialogue box from the same users mailbox, and as you can see the same sent mails are in there as well.

Can anyone shed any light?

Thanks

Novatek
recover-deleted-items.png
0
novatekitsolutions
Asked:
novatekitsolutions
  • 2
1 Solution
 
Mahesh SharmaCommented:
Which version of Exchange, outlook you are using
Is there any archiving solution being used?
0
 
novatekitsolutionsAuthor Commented:
Hi MKS,

we're using Exchange 2010 SP3 & Outlook 2010/2013.

There is no archiving solution in place.
0
 
Simon Butler (Sembee)ConsultantCommented:
Instinct is that they are drafts of messages, that were saved during composition, then deleted when they were sent. As they were drafts they would be stored in the mailbox, and the act of sending them is seen by the database as a delete action (which it technically is).

Simon.
0
 
novatekitsolutionsAuthor Commented:
Seembee,

Thank you for your answer, that makes perfect sense.

Regards

novatek
0

Featured Post

Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now