Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 309
  • Last Modified:

Why are outgoing emails disppearing into cyberspace and not going into the sent items folder

The user will send an email but it will not go into her sent items, I had her send an email to me, i received but there was no sign of it her sent items folder or anywhere else.

I did the following
 
In Outlook, go to "Tools" ===> "Options" ====> "Email Options" (under Preferences tab) ===> "Advanced Email Options" and then UNCHECK the box that says In folders other than the Inbox, save replies with original message.

Confirmed this was selected •The Save copy of sent messages in the Sent Items folder option may not be selected
0
jmcdm60
Asked:
jmcdm60
1 Solution
 
jmcdm60Author Commented:
I also recreated the user's outlook profile.
0
 
Aditya AroraCommented:
Hi,


1. run scanpst on your outlook PST.
2. check system time and date.
0
 
Davis McCarnOwnerCommented:
What version of Outlook?
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now