Why are outgoing emails disppearing into cyberspace and not going into the sent items folder
Posted on 2014-01-30
The user will send an email but it will not go into her sent items, I had her send an email to me, i received but there was no sign of it her sent items folder or anywhere else.
I did the following
In Outlook, go to "Tools" ===> "Options" ====> "Email Options" (under Preferences tab) ===> "Advanced Email Options" and then UNCHECK the box that says In folders other than the Inbox, save replies with original message.
Confirmed this was selected •The Save copy of sent messages in the Sent Items folder option may not be selected