[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 312
  • Last Modified:

Why are outgoing emails disppearing into cyberspace and not going into the sent items folder

The user will send an email but it will not go into her sent items, I had her send an email to me, i received but there was no sign of it her sent items folder or anywhere else.

I did the following
 
In Outlook, go to "Tools" ===> "Options" ====> "Email Options" (under Preferences tab) ===> "Advanced Email Options" and then UNCHECK the box that says In folders other than the Inbox, save replies with original message.

Confirmed this was selected •The Save copy of sent messages in the Sent Items folder option may not be selected
0
jmcdm60
Asked:
jmcdm60
1 Solution
 
jmcdm60Author Commented:
I also recreated the user's outlook profile.
0
 
Aditya AroraNetwork & Hardware Commented:
Hi,


1. run scanpst on your outlook PST.
2. check system time and date.
0
 
Davis McCarnOwnerCommented:
What version of Outlook?
0

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now