Solved

Cannot save document

Posted on 2014-01-30
6
346 Views
Last Modified: 2014-01-30
Having issues when trying to save document to desktop or my documents. We do use folder redirection. Get error file not saved in excel and cannot download file in outlook.

I am missing something simple thanks for your help ahead of time.
0
Comment
Question by:jyoung127
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 4

Expert Comment

by:amclaughlin01
ID: 39821235
Are you doing a default save, or have you tried to do a File > Save As and manually choose the location?

Are you able to browse your My Documents and open a file (trying to determine if there might be some kind of network issue with the redirected location)?

Are there any other networking issues that might have been noticed?  I have seen, with file redirection, that if the redirected folder location can't be seen or connected to that you might receive a file save error.

Also, is this with just one user or multiple users?
0
 

Author Comment

by:jyoung127
ID: 39821248
I have tried it both ways save as and save. I can browse to network folders and open anything just can not save.

This is only affecting one user and I don't see any other issues that I know of.
0
 
LVL 4

Accepted Solution

by:
amclaughlin01 earned 500 total points
ID: 39821381
Can the user try logging onto another computer?  This would rule out the possibility of it being a corrupted profile.
0
Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

 

Author Comment

by:jyoung127
ID: 39821751
So If I log in to other computer as that user I have no issues.

So I wiped his profile and uninstalled office 2013. Log back in to his laptop but still having same issue.

Something in the register?
0
 

Author Comment

by:jyoung127
ID: 39821900
Update it is actually doing the same thing on spare computer I setup for user. Any ideas?
0
 
LVL 4

Expert Comment

by:amclaughlin01
ID: 39822323
So it worked initially with the new profile, but then stopped again after a time?

Is the user able to browse to their folder and create a new notepad or wordpad document?

Or are they able to copy a file from their computer to the folder?

Have you looked at the rights on the folder and verified that the user has full rights?  Almost sounds like the user has read rights allowing them to open files and browse from the folder, but does not have write or modify rights to save to the folder?
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As with any other System Center product, the installation for the Authoring Tool can be quite a pain sometimes. This article serves to help you avoid making these mistakes and hopefully save you a ton of time on troubleshooting :)  Step 1: Make sur…
In Part II of this series, I will discuss how to identify all open instances of Excel and enumerate the workbooks, spreadsheets, and named ranges within each of those instances.
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question