Solved

Cisco UCM and MS Exchange UM 2013 - MWI and old message mystery

Posted on 2014-01-30
4
1,010 Views
Last Modified: 2014-03-03
We have Cisco Unified Communications Manager 7.1 and we have used MS Exchange UM for voice mail.  We are converting the first test users over to MS Exchange UM 2013 and there are a couple of oddities with which I'd like help.

1)  The Message Waiting Light (MWI) is now coming on when someone leaves a message.  Sounds like a good thing right?  But here's the deal it never did work with UM 2007 and we assumed the reason was that the message was going to email.  So it was kind of besides the point as most people just listen to the .wav file out of their Outlook.  But not somehow the MWI is lighting when a new voice mail comes in.  But the kicker is - if I go to CUCM Administration - Voice Mail/Message Waiting and click Find - there is clearly nothing configured in here.  How is the MWI light getting triggered on my phone if no MWI extension has been defined??

2)  At the initial cut-over to 2013 the MWI on my phone was on.  I retried the voice mail from my phone and was able to interact with the 2013 UM IVR just fine.  It told me I had four voice mails.  When I listened to them they were very old - months old.  It wasn't a big deal for me.  I just told the robot "delete" "delete".  And after that it's working just as I want.  But.. if I deploy this to my users I'd rather not have their phone telling them they have a bunch of new voice mails that are way old.  

Any thought as to what's going on here??  Thank you!
0
Comment
Question by:amigan_99
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
4 Comments
 
LVL 1

Author Comment

by:amigan_99
ID: 39821631
Looking on the MS Exchange 2013 UM side of things it looks like the MWI is enabled there and this I presume it what's triggering the MWI light on the phone.  Can anyone tell me how it achieves that?  What packets does Ex13UM send to the phone to light the MWI light?

Playing around a bit more I see that if I go to an old voice mail message and mark it Unread this triggers the MWI light.  So getting closer to figuring this out.
ScreenHunter-30-Jan.-30-09.51.jpg
0
 
LVL 1

Author Comment

by:amigan_99
ID: 39821682
More poking - I found that if I located an old voice mail In my email and marked it as Unread this triggers the MWI on my phone.  But.. I later marked the same message as Read by right-click/mark as read.  But the light stayed on.  I went in and listened to the message but the light stayed on.  Then I tried deleting the voice mail message from Outlook.
But the MWI stayed lit.  So I went to retrieve voice mails via the phone and it said "you have no new voice mail messages".  I hung up and the MWI was still lit.   :-(
0
 
LVL 1

Accepted Solution

by:
amigan_99 earned 0 total points
ID: 39821738
saga continued...  I called back into UM via the phone and said "voice mail" and listened and deleted two old messages via voice command.  This made the MWI go out.  Why deleting these two old messages did the trick I have no idea.  Any insight appreciated.
0
 
LVL 1

Author Closing Comment

by:amigan_99
ID: 39901440
Close enough.
0

Featured Post

Want Experts Exchange at your fingertips?

With Experts Exchange’s latest app release, you can now experience our most recent features, updates, and the same community interface while on-the-go. Download our latest app release at the Android or Apple stores today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses
Course of the Month6 days, 19 hours left to enroll

622 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question