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Folders vanishing from our Windows 2003 file server

Posted on 2014-01-30
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Last Modified: 2014-02-07
I have a Windows 2003 file server that is a member of our 2008r2 Active Directory domain. Many users scan to a folder on the C drive of this server and each user has their own sub folder under the scan folder. Today all subfolders that start with a letter past M in the alphabet vanished!!! I first went to see if I had them backed up, but in searching for an individual users folder I found them, even though they were not visible. I copied the folders to a different location on the C drive and they are now visible with all data inside. How could this have happened? Any clues on how I can troubleshoot this?
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Question by:Thor2923
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6 Comments
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 39821713
maybe they have the file attribute of system ..

attrib filename will show you the file attributes
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Author Comment

by:Thor2923
ID: 39821802
but it is not files that have vanished, it is complete subfolders that contain files, PDF docs in this case
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LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 39821818
windows explorer by default does not show files with the System Attribute

i.e.
A            C:\Users\David\DevelopmentStorageDb22.mdf
A            C:\Users\David\DevelopmentStorageDb22_log.ldf
A  SH   I    C:\Users\David\NTUSER.DAT
A  SH        C:\Users\David\ntuser.dat.LOG1
A  SH        C:\Users\David\ntuser.dat.LOG2

Only the top 2 files are visible..
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LVL 1

Author Comment

by:Thor2923
ID: 39822328
I guess I am not understanding or explaining this right. I do not know what file attributes has to do with this....Subfolders that have existed for years and users and scanned PDF documents to for years, just vanished today but when I log into the server directly and do a SEARCH ie "JIM DOCS" the folder appears and looks like it is in the proper path. I can copy and past the folder to another PC and recover the data, but if I go back and try to browse to the original folder it does not appear to be there. It is like they are hidden, but a generl search of the C drive finds them
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LVL 81

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 39822480
from a command prompt change to the directory and do an attrib *
and see what is hidden / system

also check the permissions to ensure that you have read permissions on that folder
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LVL 37

Expert Comment

by:Mahesh
ID: 39828072
If you could please run chkdsk /f /r on the affected volume to fix any file system errors and to avoid this problem in future
You will required downtime for check disk to run properly

Mahesh
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