Hi, for the past few months we have been having issues with users whose mailboxes are not syncing. we see a bunch of sync errors that look like the following
18:33:17 Error synchronizing folder
18:33:17 The client operation failed.
18:33:17 Microsoft Exchange Information Store
18:33:17 For more information on this failure, click the URL below:
18:33:25 Error synchronizing folder
18:33:25 The client operation failed.
18:33:25 Microsoft Exchange Information Store
18:33:25 For more information on this failure, click the URL below:
The latest was a person who in cached mode had 4 unread messages and in online mode had 60. closed and reopened outlook and online mode went from 60 to 4 which tells me the communication between the client and the server is having problems.
Removing the .ost file sometimes fixes the problems and sometimes does not. All users are outlook 2010 on exchange 2007 mailboxes. If anyone has any ideas how to troubleshoot it would be appreciated