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What are MS up to now ???

Posted on 2014-01-30
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Last Modified: 2014-02-07
Hi.    What the ...$%^&*...  are Microsoft up to now ?

The day before yesterday I sourced and paid for a new Product Key for a Windows 7 Ultimate.

When I went to download the ISO file, the site has completely disappeared.   Just a 404
error, that I've seen all too often......but rarely from Microsoft !!

Now if they are UPGRADING their sites etc, all well and good.   But surely a message or notice to that effect wouldn't be beyond their capabilities.

I know that they come in for a long of stick, much of it unfairly, but sometimes they seem to delight in shooting themselves in the foot.   I think it's called 'PR'. !!

Unfortunately, their PR department seems to be amongst the very worst in the whole wide world.    

Anyway.......does anyone know what's going on ?    

They've always made a big thing about being able to download the ISO files for their products, and then enter the licence key up to the 28 or 30 day limit.

And if they want to make changes, fine.   But why not tell people what's going on ??

You tell me !!
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Question by:fried-chips
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5 Comments
 
LVL 35

Expert Comment

by:Seth Simmons
ID: 39823082
what was the site you purchased it from?
windows 7 is not offered in the microsoft store; only 8.1
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Author Comment

by:fried-chips
ID: 39823359
Fully legal copies of Windows 7 in all versions are available from many places, including Ebay, which is where I bought mine.    You buy and pay for and receive the Product License Key numbers, and then download from Microsoft's own iso site, called DIGITALRIVERCONTENT.   All versions, all upgrades, and all languages are available from there.

But I have now been informed that they have FINALLY admitted there is a problem with the site, and that it should be back up and running soon.   Maybe even as we speak. [Write!!]

My main gripe is not that they had a problem, but it takes a day and a half to admit it, whilst their own support staff are left denying it.
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LVL 35

Expert Comment

by:Seth Simmons
ID: 39823871
copies are also available from fake sites which is why i asked
digital river is an independent outsourced company and isn't owned by microsoft; they simply provide a solution for them by hosting a landing site for electronic software downloads for a number of customers

http://www.digitalriver.com/solutions/worldwide-commerce/physical-and-digital-fulfillment/
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Accepted Solution

by:
fried-chips earned 0 total points
ID: 39825451
OK. I accept that.   So you are saying that it is DIGITALRIVER'S problem, and responsibility, and not Microsoft's ?

Hmm.   Maybe. But you might think MS would be interested in the fact that their 'out-contracted' download site wasn't working ?

Not to worry !  More things to involve us than that, especially as all seems well again now.

I think !
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Author Closing Comment

by:fried-chips
ID: 39841393
A 'Solution' wasn't really possible,   A web-site was 'down' ....for whatever reason, and is now back up again.   I read a comment from a tech site saying that is had 'closed that site down', which was clearly incorrect.

The site is now back up and running.  

Hence, No Problem.  No Solution.
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