Maintenance of Tape Libraries
Posted on 2014-01-31
I have just asked the compnay we subcontract our IT services out to what maintenance they conduct on the tabe libraries and servers that support our backup arrangements. They state that there is no maintenance, however all hardware is under contract to another firm with a 4hr SLA meaning that should any part fail, they will have installed a replacement part within that 4hr timeframe.
Whilst it is good to see a 4hr SLA in place for repairs, I was hoping to see some maintenance procedures in place to try and prevent any failures in the first place.
I appreciate failures are inevitable but is maintenance of tape libraries and media servers a common occurance for businesses, can they even be maintained at all? If so what kind of work should be carried out (I apreciated this may vary between vendors of hardware)?