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New vCenter 5.5 install fails with vctomcat errors: vctomcat service NOT STARTED Error: 1068

Posted on 2014-01-31
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Last Modified: 2014-02-03
I have just installed 5.5 with a embedded database , basicly the default install on a 2008 R2 server ,

it fails to start the web services and the vcenter services






this is the install log


VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 --- CA exec: VMCheckSqlExpInstalledVersion
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Setting property SQLEXP_UPGRADE_REQUIRED =
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Getting Property MSDE_INSTANCE = VIM_SQLEXP
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Getting Property SQL_EXP_VERSION = 10.50.2500.0
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Util_CompareFileVersion: version1: 10.50.2500.0, version2: 10.50.2500.0
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 End Logging
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Begin Logging
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 --- CA exec: VMStartTomcatImmediate
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Getting Property TOMCAT_SERVICENAME = vctomcat
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Getting Property SERVICE_START_TIMEOUT =
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 StartServices::ServiceNames: vctomcat
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Srvc_IsService
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 OpenSrvcManager
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 OpenSrvc
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Srvc_IsService::done Service EXISTS
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Srvc_StartService::ServiceName: vctomcat TimeOut: 1200 sec.
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Srvc_IsServiceRunning
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Srvc_IsServiceStatus::serviceStatus: 4
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Srvc_IsService
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 OpenSrvcManager
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 OpenSrvc
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Srvc_IsService::done Service EXISTS
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 OpenSrvcManager
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 OpenSrvc
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Srvc_IsServiceRunning::done Service is NOT RUNNING
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 OpenSrvcManagers
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 OpenSrvcManager
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 OpenSrvcs
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 OpenSrvc
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 Service Status: 1
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 IsLocked
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 QueryLockStatus
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 IsLocked::done Service NOT LOCKED Error: 0
VMware VirtualCenter-build-1476327: 01/31/14 08:05:25 StartSrvc::NumArgs: 0
VMware VirtualCenter-build-1476327: 01/31/14 08:07:45 StartSrvc::ERROR_SERVICE_DEPENDENCY_FAIL The service depends on another service that has failed to start Error: 1068
VMware VirtualCenter-build-1476327: 01/31/14 08:07:45 StartSrvc::done Res: 0
VMware VirtualCenter-build-1476327: 01/31/14 08:07:45 Could not start service.
VMware VirtualCenter-build-1476327: 01/31/14 08:07:45 Srvc_StartService::vctomcat service NOT STARTED Error: 1068
VMware VirtualCenter-build-1476327: 01/31/14 08:07:45 StartServices::done ret: 1603
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Question by:NAMEWITHELD12
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9 Comments
 
LVL 28

Expert Comment

by:asavener
ID: 39823921
I think this is your problem:  VMware VirtualCenter-build-1476327: 01/31/14 08:07:45 StartSrvc::ERROR_SERVICE_DEPENDENCY_FAIL The service depends on another service that has failed to start Error: 1068

You need to find the dependency, and figure out why it isn't starting.

Check the tomcat service, and look for dependencies.  Make sure that IIS isn't already installed/running.
0
 
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Author Comment

by:NAMEWITHELD12
ID: 39823969
thanks for the quick reply , I appreciate the help!!

I dont see any tomcat service , however there is the "Vmware virtual center manamgemt webserivces" and that will not start

it depends on the vmware server service that and that will not start
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LVL 28

Accepted Solution

by:
asavener earned 500 total points
ID: 39824005
OK.  Browse to your C: drive.  Select Organize-> Folder and search options -> View.  Select "show hidden files."  Click Apply.  Click Apply to folders.  Click OK.

Now look at your C: drive and you should see a folder called ProgramData.  Browse to ProgramData->VMware->VMware VirtualCenter->Logs.  Change the view to sort by Date Modified.  Near the top you should see a file called vpxd-<somenumber>.log  Open it, and post the last 10 lines or so here.
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LVL 13

Expert Comment

by:Abhilash
ID: 39824085
Can you go to services and Right Click them, Go to properties and then change the Log on user to a local administrator or Domain administrator and see if it starts.
0
 
LVL 1

Author Comment

by:NAMEWITHELD12
ID: 39824280
I have used the highest rights account that I have not domain admin tho


still the same error


this is the error on the install log

Property(C): SourcedirProduct = {E1F05550-4238-4378-87F0-105147A251D9}
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 0
Property(C): PrimaryVolumeSpaceRequired = 0
Property(C): PrimaryVolumeSpaceRemaining = 0
Property(C): USE_FQDN = 1
Property(C): MSDE_INSTALLED = 1
Property(C): TEMPDIR = C:\Users\Bs\AppData\Local\Temp\{E1F05550-4238-4378-87F0-105147A251D9}\vc
=== Logging stopped: 1/31/2014  10:26:09 ===
MSI (c) (F4:AC) [10:26:09:853]: Note: 1: 1729
MSI (c) (F4:AC) [10:26:09:853]: Product: VMware vCenter Server -- Configuration failed.

MSI (c) (F4:AC) [10:26:09:854]: Windows Installer reconfigured the product. Product Name: VMware vCenter Server. Product Version: 5.5.0.39885. Product Language: 1033. Manufacturer: VMware, Inc.. Reconfiguration success or error status: 1603.

MSI (c) (F4:AC) [10:26:09:877]: Grabbed execution mutex.
MSI (c) (F4:AC) [10:26:09:877]: Cleaning up uninstalled install packages, if any exist
MSI (c) (F4:AC) [10:26:09:881]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/31/2014  10:26:09 ===
0
 
LVL 1

Author Comment

by:NAMEWITHELD12
ID: 39824554
e has these problems:
-->
--> * A certificate in the host's chain is based on an untrusted root.
-->
--> * self signed certificate in certificate chain)
2014-01-31T12:06:13.190-05:00 [01048 error '[SSO][SsoFactory_CreateFacade]'] Unable to create SSO facade: SSL Exception: Verification parameters:
--> PeerThumbprint: C3:70:53:83:C7:80:2C:3A:FA:D0:6B:67:8A:7C:B9:BB:B2:EE:4C:35
--> ExpectedThumbprint:
--> ExpectedPeerName: e07r7m-evmvc01.ent.ds.gsa.gov
--> The remote host certificate has these problems:
-->
--> * A certificate in the host's chain is based on an untrusted root.
-->
--> * self signed certificate in certificate chain.
2014-01-31T12:06:13.190-05:00 [01048 warning 'VpxProfiler'] Vpxd::ServerApp::Init [Vpx::Common::Sso::SsoFactory_CreateFacade(sslContext, ssoFacadeConstPtr)] took 15175 ms
2014-01-31T12:06:13.190-05:00 [01048 error 'vpxdvpxdMain'] [Vpxd::ServerApp::Init] Init failed: Vpx::Common::Sso::SsoFactory_CreateFacade(sslContext, ssoFacadeConstPtr)
--> Backtrace:
--> backtrace[00] rip 000000018018cd7a
--> backtrace[01] rip 0000000180106c48
--> backtrace[02] rip 000000018010803e
--> backtrace[03] rip 00000001800907f8
--> backtrace[04] rip 0000000000505bac
--> backtrace[05] rip 0000000000526722
--> backtrace[06] rip 000000014076acfa
--> backtrace[07] rip 000000014076481c
--> backtrace[08] rip 000000014099619b
--> backtrace[09] rip 000007feffbea82d
--> backtrace[10] rip 000000007740652d
--> backtrace[11] rip 0000000077afba01
-->
2014-01-31T12:06:13.192-05:00 [01048 warning 'VpxProfiler'] ServerApp::Init [TotalTime] took 20376 ms
2014-01-31T12:06:13.192-05:00 [01048 error 'Default'] Failed to intialize VMware VirtualCenter. Shutting down...
2014-01-31T12:06:13.210-05:00 [01048 info 'vpxdvpxdSupportManager'] Wrote uptime information
2014-01-31T12:06:16.819-05:00 [02468 warning 'VpxProfiler' opID=SWI-56f32f43] VpxUtil_InvokeWithOpId [TotalTime] took 12001 ms
2014-01-31T12:06:28.820-05:00 [01260 warning 'VpxProfiler' opID=SWI-31169898] VpxUtil_InvokeWithOpId [TotalTime] took 12001 ms
2014-01-31T12:06:40.821-05:00 [06104 warning 'VpxProfiler' opID=SWI-6a5d128c] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
2014-01-31T12:06:52.822-05:00 [01260 warning 'VpxProfiler' opID=SWI-6d7d4b3] VpxUtil_InvokeWithOpId [TotalTime] took 12001 ms
2014-01-31T12:07:04.823-05:00 [06104 warning 'VpxProfiler' opID=SWI-55e83917] VpxUtil_InvokeWithOpId [TotalTime] took 12001 ms
2014-01-31T12:07:16.825-05:00 [01260 warning 'VpxProfiler' opID=SWI-3113c398] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
2014-01-31T12:07:28.826-05:00 [02468 warning 'VpxProfiler' opID=SWI-35702e2f] VpxUtil_InvokeWithOpId [TotalTime] took 12001 ms
2014-01-31T12:07:40.827-05:00 [05108 warning 'VpxProfiler' opID=SWI-4b63962d] VpxUtil_InvokeWithOpId [TotalTime] took 12001 ms
2014-01-31T12:07:52.828-05:00 [06104 warning 'VpxProfiler' opID=SWI-6c4f3258] VpxUtil_InvokeWithOpId [TotalTime] took 12000 ms
2014-01-31T12:08:04.829-05:00 [02468 warning 'VpxProfiler' opID=SWI-bc5816b] VpxUtil_InvokeWithOpId [TotalTime] took 12001 ms
2014-01-31T12:08:13.216-05:00 [01048 info 'Default'] Forcing shutdown of VMware VirtualCenter now
0
 
LVL 1

Author Comment

by:NAMEWITHELD12
ID: 39824640
interesting if I goto the webclient URL I see a different physical site ( texas) and I am in florida i think the SSO install got hosed
0
 
LVL 1

Author Comment

by:NAMEWITHELD12
ID: 39825519
fixed now !

reinstalled it all

thanks all
0
 
LVL 1

Author Closing Comment

by:NAMEWITHELD12
ID: 39829305
the solution was in the VPXD.log

once I forced this error and looked at this log for the error it pointed to a cetificate error on the SSO. I re installed SSO and vcenter and all is good!!!
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