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hp pavilion problem

Posted on 2014-01-31
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Last Modified: 2014-02-04
hello, i have a weird problem.
this hp pavilion laptop is behaving strange.
when i go into the bios it does not display the model, and the UUID = 00
any suggestions how to correct this ?
dv
this may be a result of virus infection -  not sure though
AV scans  + mbam, roguekiller have been run
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Question by:nobus
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LVL 15

Expert Comment

by:Robert Sutton Jr
ID: 39824191
Is this your laptop that you purchased used or something bought new and this issue just started? Have you also verified with HP what the current bios version is for that model and what company made the bios? Let us know.
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LVL 93

Author Comment

by:nobus
ID: 39824408
laptop of a friiend got in for repair
the buios is not current - but since it is not identified correctly - i'm not sure it's the right update
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LVL 15

Accepted Solution

by:
Robert Sutton Jr earned 1500 total points
ID: 39824513
Well, I don't think this is a virus or malware issue. Is it giving you an error when you hit start which prompted you to go into the bios? I had a similar problem with a friends laptop about 1.5yrs ago and had to go and seach myself to find a work around. It was similar to this however he kept getting an error when hitting start. Not sure if this is also happening in your case but take a look here and it where I found my resolution:

 http://h30499.www3.hp.com/t5/Notebook-PCs-Pavilions-Presario/System-Board-OOA-Product-Information-Not-Valid/td-p/1122449#.UuvU4vlGF8E

About 1/2 way down the page Kicker22004 posted the comment @ ¿04-11-2011 11:23 PM.

That worked for me. If its not creating any other issues than just not being populated I would say leave it alone. But, you did state it was acting strange but didn't elaborate on the "strange" portion of that context. Hope this helps and if not...Let me know.
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LVL 93

Author Comment

by:nobus
ID: 39824631
yep, i saw that
i was looking for people to confirm this
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LVL 93

Author Comment

by:nobus
ID: 39831810
I've requested that this question be closed as follows:

Accepted answer: 0 points for nobus's comment #a39824631
Assisted answer: 500 points for The_Warlock's comment #a39824513

for the following reason:

this seems like it will take some time, so i'm closing this
since the outcome is unknown = B grade
i hope this is fair for you
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LVL 93

Author Closing Comment

by:nobus
ID: 39831811
this seems like it will take some time, so i'm closing this
0

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