Problems mailing an email template to recipients
Posted on 2014-01-31
This is a follow up question to Blue Devilfan on ID: 39728886.
I thought that the email template was fine, until I actually mailed it to someone. There are a couple of problems - though these may be related:
For some reason when it arrives in someone's mailbox, the template is not attached and only the subject wording appears in the Subject line. Also, the word David appears - and I don't know how to remove it.
So, I am calling up the template from the library, filling in the fields, both for dropdown and free text and then mailing it out.
The recipient sees a blank email with 'Dave' - and the template details have disappeared.
When I check my Sent box it is the same issue - the template and the information entered into it has disappeared as if I never completed it. There is just a blank email from me (apart from subject line - and 'Dave').