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Google Apps Email Can Send but not Receive

Posted on 2014-01-31
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Last Modified: 2014-11-12
I have a client using Google Apps. One of the emails in their account just randomly stopped receiving emails. Although they use Outlook to check the account, I've logged in through the apps portal directly. Any email sent from this address gets to it's destination with no trouble, but any email I send to the address is never received. I've tried sending email via a gmail address and a non-gmail address. I was able to get an Outlook test message to go through once, but that's it. When sending emails to the account I'm not getting any errors or messages being returned. It just goes into oblivion and never ends up in the users' inbox.  Any ideas?
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Question by:DeetExp
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Expert Comment

by:Korbus
ID: 39825094
Hmm, well the fact that this occurs to only one email account on the domain,  would eliminate a DNS problem.

Are you positive the emails are not just being moved into some folder other than the inbox?  

I recommend you try to MANUALLY send an email using a telnet session.  This will at least allow you to confirm the message is being recieved by the gmail servers.  ( http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx )

If the problem exists somewhere AFTER it gets to the servers, and it's not some kind of redirect/filing setting the account has setup, resolution may be out of your control, and you may need to contact gmail support.
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Expert Comment

by:Allen Falcon
ID: 39826500
1) Check the user's filters.  They may have set one up to move all email.

2) In the admin console, check for inbound rules.  We once had an admin mistakenly block all emails except from 1 domain (got the rule backwards)
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DeetExp earned 0 total points
ID: 39829794
Turned out to be an issue with the Domain Host. They updated some things on their back end that caused the issue.
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Author Closing Comment

by:DeetExp
ID: 39843897
Issue wasn't with the Google Apps service but with the domain host.
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