• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 335
  • Last Modified:

BSOD on new laptop

I am having issues with a brand new laptop crashing on a user. It's a Lenovo Thinkpad e531. It randomly crashes and cannot figure out the cause.

I have multiple laptops of the same model so I swapped harddrives and RAM and reloaded the OS and software. It has a dock connected to it, which I have also replaced. I've gotten the user to disconnect the printer for the time being to see if it continues to crash.

I've attached the dmp files, which points toward the ntoskrnl.exe but I've replaced everything other than the laptop hardware itself. Any suggestions?
012714-19032-01.dmp
013114-19952-01.dmp
013114-31309-01.dmp
0
Hastings County
Asked:
Hastings County
  • 3
  • 2
3 Solutions
 
rindiCommented:
iusb3xhc.sys is referenced in all your dumps. That is probably a USB driver, so make sure you have installed the newest chipset drivers and then all the others for your PC.
0
 
nobusCommented:
Related to iusb3xhc.sys Intel(R) USB 3.0 eXtensible Host Controller Driver from Intel Corporation
you can update the chipset driver  + all others too, if you cannot find any pointing to this device
but since it's new, i wiould reclaim a warranty replacement
0
 
Hastings CountyAuthor Commented:
I will do this next time I am on-site (friday) and will update than. Thanks for the pointers.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
Hastings CountyAuthor Commented:
I updated the chipset and firmware of laptop. Still got bluescreen. I updated the firmware on the HP AiO connected and seems to have resolved the issues.
0
 
Hastings CountyAuthor Commented:
The solutions given did not fix the issue but lead me in the right direction.
0
 
nobusCommented:
i think my comment was spot on " if you cannot find any pointing to this device" and i said it was an usb device
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now