Solved

BSOD on new laptop

Posted on 2014-01-31
6
303 Views
Last Modified: 2014-02-15
I am having issues with a brand new laptop crashing on a user. It's a Lenovo Thinkpad e531. It randomly crashes and cannot figure out the cause.

I have multiple laptops of the same model so I swapped harddrives and RAM and reloaded the OS and software. It has a dock connected to it, which I have also replaced. I've gotten the user to disconnect the printer for the time being to see if it continues to crash.

I've attached the dmp files, which points toward the ntoskrnl.exe but I've replaced everything other than the laptop hardware itself. Any suggestions?
012714-19032-01.dmp
013114-19952-01.dmp
013114-31309-01.dmp
0
Comment
Question by:Hastings County
  • 3
  • 2
6 Comments
 
LVL 88

Accepted Solution

by:
rindi earned 250 total points
ID: 39824923
iusb3xhc.sys is referenced in all your dumps. That is probably a USB driver, so make sure you have installed the newest chipset drivers and then all the others for your PC.
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 39825975
Related to iusb3xhc.sys Intel(R) USB 3.0 eXtensible Host Controller Driver from Intel Corporation
you can update the chipset driver  + all others too, if you cannot find any pointing to this device
but since it's new, i wiould reclaim a warranty replacement
0
 

Author Comment

by:Hastings County
ID: 39836290
I will do this next time I am on-site (friday) and will update than. Thanks for the pointers.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 

Assisted Solution

by:Hastings County
Hastings County earned 0 total points
ID: 39847519
I updated the chipset and firmware of laptop. Still got bluescreen. I updated the firmware on the HP AiO connected and seems to have resolved the issues.
0
 

Author Closing Comment

by:Hastings County
ID: 39861134
The solutions given did not fix the issue but lead me in the right direction.
0
 
LVL 92

Expert Comment

by:nobus
ID: 39861274
i think my comment was spot on " if you cannot find any pointing to this device" and i said it was an usb device
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hi Friends, These registry tweaks will help you optimizing your Windows 7 system for any VDI. This will improve the machine performanance and can be used on normal systems also. These are few registry tweaks which will add value by enhancing the …
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question