Solved

Missing W-7 Printer install files

Posted on 2014-02-01
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Last Modified: 2014-02-07
I'm trying to install an HP Envy 4500 printer on a HP dv7 laptop with Windows 7 Home Premium SP1

It fails to connect with either a USB or Wifi.
I'm using a standard installation setup, both from the CD and HP download.
HP troubleshooting software couldn't find problem.
I have 2 identical printers and 2 PC's with Windows 7.
Failure is isolated to the HP laptop.

Found that Missing 3 .inf files. "ntprint.inf", "usbprint.inf", "usbstor.inf"
PC is a Windows 7 factory install.
I don't have a W-7 installation disk. Have got  couple of W-7 iso's
And a couple of running W-7 machines.
Help would be greatly appreciated as usual.

Pete
All Iinf files
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Question by:cfourkays
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Expert Comment

by:John Hurst
ID: 39826696
Try this first:

Go to Devices and Printers, Add Printer, Local Printer, Existing Connection, and Next. See the Windows Printer Update button beside Have Disk. Click on Update. Allow to complete (takes some time) and then cancel out.  Now Restart and try installing again.

Try this second:

If the install continues to fail, go to Devices and Printers, remove the HP printer if it is there, click once on any other printer to reveal a new submenu. Click on Printer Server Properties and then the Drivers tab. Remove the HP driver or drivers if more than one. Ok out of all of this. Restart and try installing again.

.... Thinkpads_User
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Assisted Solution

by:rindi
rindi earned 100 total points
ID: 39826699
If you don't have installation DVD's for your PC's, there is a recovery partition from which you can restore the system to factory default. That is the normal setup of PC's. There is also a utility included on your PC that allows you to create one set of recovery media (should your disk break for example). That recovery media is always one of the first things you should do after you got the new PC. So make sure you do that first (for all your PC's). The PC's manual has instructions for how that is done, and it is also explained online on the manufacturer's site.

Once you have those media, check the Printer's DVD, there should be tools on it that allows you to completely uninstall the printer software. After that try installing again (but make sure you don't connect the printer to the PC until you are asked to by the installer).
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Author Comment

by:cfourkays
ID: 39826831
Thanks for the quick replies.

Sorry, should have qualified.
Home and small office tech. Was handed this PC and printer yesterday.

Adding wireless brings up the new printer, goes to install , then comes up with the same thing as USB:
Shows a red X with "The printer installation failed."

I've completely uninstalled the software and reinstalled a number of times.
The only reason I mentioned not having a recovery is sometimes you can get the uninstalled drivers out of the i386 or amd64 folders.

The attachment kind of tells all, I'm missing those OS files.

I'd really like to just install thiss thing without having to do a W-7 Inst/Repair.

BTW, W-7 doesn't have Add Printer, Local Printer," Existing Connection".
I think you can only get "Printer Server Properties" when you have a printer installed.
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Assisted Solution

by:John Hurst
John Hurst earned 200 total points
ID: 39826890
For adding and managing printers in Windows 7 Home Premium, try the following Microsoft Support Articles.

http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/unable-to-add-network-printer-windows-7-64-bit/9eb60212-1e1b-4711-9fa0-1da99650a847

and

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-0x000003e3-when-trying-to-install-network/2348b57b-7448-e011-8dfc-68b599b31bf5?msgId=d577ab02-dc48-e011-8dfc-68b599b31bf5

These articles suggest you can get to the Printer Functions via Control Panel which Home Premium does have.

In the Windows 7 Start box, In the Start box type Printmanagement.msc  and see if Print Management is installed on the computer.

.... Thinkpads_User
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Assisted Solution

by:web_tracker
web_tracker earned 200 total points
ID: 39827216
HP printers are usually a pain to install, especially when plugged in via usb. Windows 7 is usually pretty good in installing some printer drivers itself via plugging in the printer to the usb port, it detects the printer and installs drivers for the printer. If this does not happen you have to install the drivers the old fashioned way via the disc. Hp printers are always a pain to install, you must start the installation first and when the software asks you to connect your printer via usb you do it at that time. DO NOT plug in the usb printer until requested to do so. I have run into this issue so many times as part of my career. If you do have the printer plugged into the computer via usb and then you try installing the drivers you are more than likely bound to have problems.  Go to printmanagement as suggested and when the window popsup click on all drivers. If you see any Hp drivers right click on them and select remove driver package. Take note if you get any errors telling you if you can or can not delete all the files in the driver package. Once that is done restart the computer and start the installation of the drivers with the printer unplugged from the laptop or computer. When prompted to plug in the usb device do so, not before.
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Accepted Solution

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cfourkays earned 0 total points
ID: 39827606
Thanks, everyone.
I have done everything posted here a few times already before I posted.

I do a lot of home PC, networking, printer installation jobs but hadn't come across this little jewel of a problem. (The missing .inf files as directly related to a new printer installation

I elected not to waste any more time looking for the missing files and did a Installation Repair.
When that was done, the installation went as it should.

I'm saving this post as many of the tips are excellent in dealing with any installation problem.
Thanks again.

Pete
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Author Closing Comment

by:cfourkays
ID: 39841368
The missing files were restored by the Inst/Repair and the problem solved.
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Expert Comment

by:web_tracker
ID: 39841459
Thanks for awarding the points fairly.
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Expert Comment

by:John Hurst
ID: 39841636
@cfourkays - Thanks and I was happy to help.   ... Thinkpads_User
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