Missing W-7 Printer install files

Posted on 2014-02-01
Medium Priority
Last Modified: 2014-02-07
I'm trying to install an HP Envy 4500 printer on a HP dv7 laptop with Windows 7 Home Premium SP1

It fails to connect with either a USB or Wifi.
I'm using a standard installation setup, both from the CD and HP download.
HP troubleshooting software couldn't find problem.
I have 2 identical printers and 2 PC's with Windows 7.
Failure is isolated to the HP laptop.

Found that Missing 3 .inf files. "ntprint.inf", "usbprint.inf", "usbstor.inf"
PC is a Windows 7 factory install.
I don't have a W-7 installation disk. Have got  couple of W-7 iso's
And a couple of running W-7 machines.
Help would be greatly appreciated as usual.

All Iinf files
Question by:cfourkays
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +1
LVL 97

Expert Comment

by:John Hurst
ID: 39826696
Try this first:

Go to Devices and Printers, Add Printer, Local Printer, Existing Connection, and Next. See the Windows Printer Update button beside Have Disk. Click on Update. Allow to complete (takes some time) and then cancel out.  Now Restart and try installing again.

Try this second:

If the install continues to fail, go to Devices and Printers, remove the HP printer if it is there, click once on any other printer to reveal a new submenu. Click on Printer Server Properties and then the Drivers tab. Remove the HP driver or drivers if more than one. Ok out of all of this. Restart and try installing again.

.... Thinkpads_User
LVL 88

Assisted Solution

rindi earned 400 total points
ID: 39826699
If you don't have installation DVD's for your PC's, there is a recovery partition from which you can restore the system to factory default. That is the normal setup of PC's. There is also a utility included on your PC that allows you to create one set of recovery media (should your disk break for example). That recovery media is always one of the first things you should do after you got the new PC. So make sure you do that first (for all your PC's). The PC's manual has instructions for how that is done, and it is also explained online on the manufacturer's site.

Once you have those media, check the Printer's DVD, there should be tools on it that allows you to completely uninstall the printer software. After that try installing again (but make sure you don't connect the printer to the PC until you are asked to by the installer).

Author Comment

ID: 39826831
Thanks for the quick replies.

Sorry, should have qualified.
Home and small office tech. Was handed this PC and printer yesterday.

Adding wireless brings up the new printer, goes to install , then comes up with the same thing as USB:
Shows a red X with "The printer installation failed."

I've completely uninstalled the software and reinstalled a number of times.
The only reason I mentioned not having a recovery is sometimes you can get the uninstalled drivers out of the i386 or amd64 folders.

The attachment kind of tells all, I'm missing those OS files.

I'd really like to just install thiss thing without having to do a W-7 Inst/Repair.

BTW, W-7 doesn't have Add Printer, Local Printer," Existing Connection".
I think you can only get "Printer Server Properties" when you have a printer installed.
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 800 total points
ID: 39826890
For adding and managing printers in Windows 7 Home Premium, try the following Microsoft Support Articles.




These articles suggest you can get to the Printer Functions via Control Panel which Home Premium does have.

In the Windows 7 Start box, In the Start box type Printmanagement.msc  and see if Print Management is installed on the computer.

.... Thinkpads_User
LVL 18

Assisted Solution

web_tracker earned 800 total points
ID: 39827216
HP printers are usually a pain to install, especially when plugged in via usb. Windows 7 is usually pretty good in installing some printer drivers itself via plugging in the printer to the usb port, it detects the printer and installs drivers for the printer. If this does not happen you have to install the drivers the old fashioned way via the disc. Hp printers are always a pain to install, you must start the installation first and when the software asks you to connect your printer via usb you do it at that time. DO NOT plug in the usb printer until requested to do so. I have run into this issue so many times as part of my career. If you do have the printer plugged into the computer via usb and then you try installing the drivers you are more than likely bound to have problems.  Go to printmanagement as suggested and when the window popsup click on all drivers. If you see any Hp drivers right click on them and select remove driver package. Take note if you get any errors telling you if you can or can not delete all the files in the driver package. Once that is done restart the computer and start the installation of the drivers with the printer unplugged from the laptop or computer. When prompted to plug in the usb device do so, not before.

Accepted Solution

cfourkays earned 0 total points
ID: 39827606
Thanks, everyone.
I have done everything posted here a few times already before I posted.

I do a lot of home PC, networking, printer installation jobs but hadn't come across this little jewel of a problem. (The missing .inf files as directly related to a new printer installation

I elected not to waste any more time looking for the missing files and did a Installation Repair.
When that was done, the installation went as it should.

I'm saving this post as many of the tips are excellent in dealing with any installation problem.
Thanks again.


Author Closing Comment

ID: 39841368
The missing files were restored by the Inst/Repair and the problem solved.
LVL 18

Expert Comment

ID: 39841459
Thanks for awarding the points fairly.
LVL 97

Expert Comment

by:John Hurst
ID: 39841636
@cfourkays - Thanks and I was happy to help.   ... Thinkpads_User

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many times while working on a computer regardless of any Operating System, lag and crashes seem to creep in, hindering your working speed. Sometimes, it can also cause your work to be lost unexpectedly and as a result, you are unable to meet your de…
INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

718 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question