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Outlook Issue Sending Emails

Posted on 2014-02-01
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Medium Priority
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Last Modified: 2014-02-09
Client has a Stand Alone Outlook 2007 running on a Vista Computer.

All of a Sudden, He cannot send to only a few address.

He sent an email to me to send to his client...j

When I forward with his email on it...they do not get it and I do not get a bounce back

When I delete his name from forward info and send it....They get it....Wierd ????

I ran combofix and found nothing...

I ran Scanpst but still does the same thing...

What Can it be???

Cjoego
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Question by:Joseph Salazar
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6 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 39827192
Check the Account setup with the ISP. Typical unsecured settings for Outlook are Port 110 to receive and Port 25 to send. ISP's sometimes change the rules without much fanfare.

Try Incoming Mail as Port 995 SSL and Port 465 or 587 SSL or TLS.

Check in Outlook Sending Properties under Outgoing Server if they need to authenticate and then if they have included authentication details as required.

These are the things that affect sending mail.

.... Thinkpads_User
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 39827195
When I forward with his email on it...they do not get it and I do not get a bounce back

The other thing that could easily have happened is that your client has landed on some blacklists.

Check SPAMHAUS to see if their email or domain has been blacklisted.

You can also go here:   http://mxtoolbox.com/   to check for bad domains.

.... Thinkpads_User
0
 

Author Comment

by:Joseph Salazar
ID: 39827259
Already checked that and they are clean
0
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LVL 98

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 39827592
If your end it clean, then it will be in the hands of the receiving party. They will have to whitelist the address.

That happens to me. I see emails trapped in quarantine and have to whitelist them.

... Thinkpads_User
0
 

Author Closing Comment

by:Joseph Salazar
ID: 39846048
You Are Right John....These are the steps taken

1.      Let us make changes in webmail

2.      Please click on the below weblink to open Webmail page for sign-in:

3.      http://webmail.earthlink.net

4.      Enter your complete EarthLink email address and password to sign-in Webmail.

5.      Please click on address book

6.      Then add email address in question

7.      Please select all email address in address book

8.      Then click on update white list.

9.      Then please click on manage domain

10.      then click on add domain

11.      then enter  domain in issue ex: mojo.com

12.      Then click on allow this domain

13.      From now onward you will get all emails in inbox
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 39846063
@cjoego - Thanks for the update and I was happy to help.
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