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Internet Explorer White Screen of Death

I am using Windows 8.1 and Internet Explorer is a white screen with no options to do anything and if I type in a URL it does nothing.

I cannot think of anything that I did (like installation of another program, or uninstalled something) that caused it to occur.

I tried using the "Turn Windows Features On/Off" of "Internet Explorer 11" but turning it off, rebooting and then turning it back on, and rebooting did not seem to help.

Attached is a picture of my predicament.
internet-explorer-white-screen.png
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Matthew Kelly
Asked:
Matthew Kelly
3 Solutions
 
aadihCommented:
Does the error occur in safe mode also?

Create a new user profile, log on, and see if the error occurs on that profile also.

If yes to both, try a "refresh install" (repair install) of Windows 8.
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Michael OrtegaSales & Systems EngineerCommented:
Using the windows key + R you can open a run prompt. Type in:

iexplore.exe -extoff

This will open IE with all add-ins and plugins turned off. See if doesn't white screen on you then it means there is a bad add-in that needs to be disabled or removed.

MO
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Matthew KellyAuthor Commented:
Ok, works on Guest account.

Also works if I do the windows key +r run with -extoff

However, I disabled all Add Ins and it still is a white screen if I dont run it with extoff
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Michael-BestCommented:
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Matthew KellyAuthor Commented:
Internet Options -> Advanced -> Reset resolved the issue.
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aadihCommented:
Great. You fixed it. :-)
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Matthew KellyAuthor Commented:
Couldn't have done it without the troubleshooting help. :-)
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Mika HakkinenCommented:
It's amazing how many defective products Microsoft puts out and then refuses to fix.
The solution is to avoid them as much as possible. It's the only fix that works consistently.
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