Solved

Internet Explorer White Screen of Death

Posted on 2014-02-02
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Last Modified: 2016-10-05
I am using Windows 8.1 and Internet Explorer is a white screen with no options to do anything and if I type in a URL it does nothing.

I cannot think of anything that I did (like installation of another program, or uninstalled something) that caused it to occur.

I tried using the "Turn Windows Features On/Off" of "Internet Explorer 11" but turning it off, rebooting and then turning it back on, and rebooting did not seem to help.

Attached is a picture of my predicament.
internet-explorer-white-screen.png
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Question by:Matthew Kelly
8 Comments
 
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Assisted Solution

by:aadih
aadih earned 100 total points
ID: 39827968
Does the error occur in safe mode also?

Create a new user profile, log on, and see if the error occurs on that profile also.

If yes to both, try a "refresh install" (repair install) of Windows 8.
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LVL 16

Assisted Solution

by:Michael Ortega (Internetwerx, Inc.)
Michael Ortega (Internetwerx, Inc.) earned 200 total points
ID: 39827977
Using the windows key + R you can open a run prompt. Type in:

iexplore.exe -extoff

This will open IE with all add-ins and plugins turned off. See if doesn't white screen on you then it means there is a bad add-in that needs to be disabled or removed.

MO
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LVL 18

Author Comment

by:Matthew Kelly
ID: 39827995
Ok, works on Guest account.

Also works if I do the windows key +r run with -extoff

However, I disabled all Add Ins and it still is a white screen if I dont run it with extoff
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Accepted Solution

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Michael-Best earned 200 total points
ID: 39828022
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LVL 18

Author Comment

by:Matthew Kelly
ID: 39828091
Internet Options -> Advanced -> Reset resolved the issue.
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LVL 24

Expert Comment

by:aadih
ID: 39828163
Great. You fixed it. :-)
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LVL 18

Author Comment

by:Matthew Kelly
ID: 39828262
Couldn't have done it without the troubleshooting help. :-)
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Expert Comment

by:Mika Hakkinen
ID: 41830832
It's amazing how many defective products Microsoft puts out and then refuses to fix.
The solution is to avoid them as much as possible. It's the only fix that works consistently.
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