Solved

Trying to put 64 bit hp print drivers on windows server 2003

Posted on 2014-02-02
9
416 Views
Last Modified: 2014-10-09
We are adding windows 7 64 bit workstations to our network.  Most of our print servers are 32 bit windows 2003.  The printers are installed from a Kix logon script.  

I was able to add the Xerox and Minolta 64 bit drivers with no problem.  The printers installed when the logon script is run.

The HP printers are a problem.  I installed the 32 bit and 64 bit drivers from HP.  However the printers do not install when the logon script runs.  

Does anyone know how to get the HP to work?
0
Comment
Question by:jtennyson
  • 5
  • 3
9 Comments
 
LVL 19

Expert Comment

by:Patricksr1972
ID: 39828169
Are the drivers exactly same build?
0
 

Author Comment

by:jtennyson
ID: 39828237
Yes.  I made sure they are exactly the same build.
0
 

Author Comment

by:jtennyson
ID: 39833768
Does anyone have any ideas.  I have the drivers installed but I can not get the 64 bit pc's to pick up the HP Printers from the logon script.  The Xerox and Minolta work fine.
0
 
LVL 19

Expert Comment

by:Patricksr1972
ID: 39836655
I wonder... Are they pcl6 drivers by any chance?

If so, try to install the pcl5 versions and try again.
If not, can you printscreen how the drivers are presented in the printserver?
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 

Author Comment

by:jtennyson
ID: 39839031
I tried both the pcl5 and the pcl6 drivers
0
 
LVL 19

Expert Comment

by:Patricksr1972
ID: 39839939
And if you install the drivers by opening the printserver and doubleclick a printer?

If that works i get a feeling you have a HP unfriendly script, could it be?
0
 

Accepted Solution

by:
jtennyson earned 0 total points
ID: 39873441
I called Microsoft and they should me a registry change that had to be made for the HP printers.  Delete the BIDI key

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
\PRINTERNAME\CopyFiles\BIDI.
0
 

Author Closing Comment

by:jtennyson
ID: 39885093
Microsoft solved the problem.  I should not get any points
0
 
LVL 1

Expert Comment

by:mcburn13
ID: 40372201
Having a similar issue (HP LaserJet 4250 in particular) yet that key doesn't exist. Anyone else experience this?
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now