Trying to put 64 bit hp print drivers on windows server 2003

Posted on 2014-02-02
Last Modified: 2014-10-09
We are adding windows 7 64 bit workstations to our network.  Most of our print servers are 32 bit windows 2003.  The printers are installed from a Kix logon script.  

I was able to add the Xerox and Minolta 64 bit drivers with no problem.  The printers installed when the logon script is run.

The HP printers are a problem.  I installed the 32 bit and 64 bit drivers from HP.  However the printers do not install when the logon script runs.  

Does anyone know how to get the HP to work?
Question by:jtennyson
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LVL 23

Expert Comment

by:Patrick Bogers
ID: 39828169
Are the drivers exactly same build?

Author Comment

ID: 39828237
Yes.  I made sure they are exactly the same build.

Author Comment

ID: 39833768
Does anyone have any ideas.  I have the drivers installed but I can not get the 64 bit pc's to pick up the HP Printers from the logon script.  The Xerox and Minolta work fine.
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LVL 23

Expert Comment

by:Patrick Bogers
ID: 39836655
I wonder... Are they pcl6 drivers by any chance?

If so, try to install the pcl5 versions and try again.
If not, can you printscreen how the drivers are presented in the printserver?

Author Comment

ID: 39839031
I tried both the pcl5 and the pcl6 drivers
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39839939
And if you install the drivers by opening the printserver and doubleclick a printer?

If that works i get a feeling you have a HP unfriendly script, could it be?

Accepted Solution

jtennyson earned 0 total points
ID: 39873441
I called Microsoft and they should me a registry change that had to be made for the HP printers.  Delete the BIDI key


Author Closing Comment

ID: 39885093
Microsoft solved the problem.  I should not get any points

Expert Comment

ID: 40372201
Having a similar issue (HP LaserJet 4250 in particular) yet that key doesn't exist. Anyone else experience this?

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