Netbenefit, part of Layer1 and Easily, host a domain for a client whose network I support.
Late on Wednesday night I changed the IP for the website back from an SEO company to Netbenefit's servers as the SEOs work was done.
I checked the website first thing on Thursday morning and instead of my clients website, I got a Netbenefit sales page.
Netbenefit's support team only work, 9 to 5, weekdays, so I rang them as soon as they were in. I double checked the IPs and I was told the name wasn't being resolved and it was a problem with them. Two hours later and still no website, I rang again, and I was told the engineers wouid deal with it as soon as possible. Repeated this several times throughout the day and again on Friday. I spoke to them a total of six times and made a further three calls that went unanswered despite waiting up to 25 minutes for an answer.
So the website was down for two full days and I believe it would still be down if I had not reverted back to the SEO IP at 7pm on Friday by which time I felt Netbenefit totally incapable of dealing with the problem and probably going out of business becauser of the total disinterest.
Anyway, the website is up, but to add insult to injury, if we google the domain we find we are being used to advertise Netbenefit with the Google summary reading:
xyz lifts ltd
xyz.co.uk has been registered by a customer of NetBenefit
. Register your own domain. Type a name or word in the box above and click on SEARCH!
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What determines the narrative in Google searches and how can we change it back.
Thanks for any advice.