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Problem with IE 11

Posted on 2014-02-03
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Last Modified: 2014-02-25
Good morning all,
I have an odd issue with IE 11. Client system is Win 7 x64 with 8GB RAM.  The box had a virus, which was removed successfully.  However, when you open IE 11 all you get is a white page, no error, no popups, just a dead white page.  I thought it may have been affected by the virus, so I uninstalled it, rebooted, and reloaded from a download at the MS website.  Same result.  I uninstalled it again.   I downloaded IE 10 from the MS website, but when I went to install it, I got an error saying that IE 10 was already installed.  Unfortunately, when doing a search for iexplore, nothing shows up.  Same error when trying to get back to IE 9.  So, I installed Chrome from a flash drive and that works great.  I used Chrome to install Firefox, and that works fine also.  Any help would be appreciated.
Thanks,
jwhite
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Question by:jwhite273
8 Comments
 
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Expert Comment

by:jerseysam
ID: 39829512
Check that Internet Options does not have proxy settings in.

Internet options, connections, LAN.

Also check your hosts file C:\WINDOWS\system32\drivers\etc\hosts

I have seen this have loads of entries in which causes issues.

See:  http://support.microsoft.com/kb/972034
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LVL 24

Expert Comment

by:aadih
ID: 39829514
Try:

(1) Does the same happen from the safe mode?

(2) Does the same happen from another user profile?

(3) Have you disabled all add ons?

(4) Have you reset IE?

(5) The last option: Do a Windows 7 repair install. If you need instructions on how to do it, you can find a great one here:
 
http://www.sevenforums.com/tutorials/3413-repair-install.html >.
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LVL 15

Expert Comment

by:jerseysam
ID: 39829537
Note that to drop back browser versions you will need to go to Contol Panel, programs and features and then choose show installed updates.

There in the list should be ie10 and possibly ie11. Right clcick and uninstall and after reboot should drop you back to previous versio of IE
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Author Comment

by:jwhite273
ID: 39829784
When I was there yesterday, I unchecked the proxy setting.
Will check hosts files.
Doesn't work in safe mode either.
There is only the one profile, can try to setup another.
Add-ons disabled yesterday.
Reset yesterday too.
Didn't plan on a repair install.  I think before I do that the client will live with Chrome.
I forgot about uninstalling via the installed updates.  I'll give that a try.

Thanks everybody, I think I have some great options to work from.
jwhite
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LVL 15

Expert Comment

by:jerseysam
ID: 39829862
Also run Kaspersky TDSKiller, its free and can help with hijacking and stuff.

http://www.bleepingcomputer.com/download/tdsskiller/
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Expert Comment

by:MikeKAtLCS
ID: 39833841
Add the site to the Compatability mode list.
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Accepted Solution

by:
jwhite273 earned 0 total points
ID: 39865688
Sorry.  No abandoned.  I've been out of town for a few weeks.  I'll post results today or tomorrow.
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Author Closing Comment

by:jwhite273
ID: 39885094
Hi all,
I tried the steps I hadn't already tried with no success.  The client has resigned themselves to using a better browser in either Chrome or Firefox.  He's really not going to miss IE, but I hoped I could get it going for my own well being.
Thanks for all the help though, there were definitely steps I missed.
jwhite.
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