?
Solved

Surface Pro 8.1 Wireless network sometimes shows up and then disappears

Posted on 2014-02-03
2
Medium Priority
?
305 Views
Last Modified: 2014-06-11
Hi,

I have a user who uses a Surface Pro with Win 8.1. He is having trouble connecting to a wireless network. This wireless network sometimes shows up and then just disappears from the list of available networks. He was connected to it fine until a few days ago. It does not show up as a saved profile on his system and his other devices (laptop, iPhone) can connect to it just fine. I've updated the drivers to the latest, Feb 28, 2014. He's using the Marvel wireless card.

Thanks,
Primus
0
Comment
Question by:PrimusPilus
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 56

Accepted Solution

by:
McKnife earned 2000 total points
ID: 39830315
Helping will be very hard. You should be able to diagnose if it's a soft- or hardware problem. Do some tests:
-can it connect to other WLAN routers?
-can it connect when in "safe mode with networking"? To reach safe mode, keep the shift key pressed while selecting "restart". This will lead you to advanced startup options as shown here: http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm
0
 

Author Closing Comment

by:PrimusPilus
ID: 40128540
This was never solved but I'm assigning points as I need to close it and you did reply.
0

Featured Post

Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With the recent demise of Windows XP support, you may be a new convert to Windows 7 or Windows 8. Or perhaps you've been on W7 or W8 for a while, but just recently acquired your first scanner for the new OS. In either case, you are likely to be very…
Firefox seemed to slow down recently and it occurred to me that I had many open tabs — ultimately, I would find out that three-quarters of them were Experts Exchange tabs! :) So I decided to go on a hunt for a tool that would capture the names an…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question