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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 310
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Surface Pro 8.1 Wireless network sometimes shows up and then disappears

Hi,

I have a user who uses a Surface Pro with Win 8.1. He is having trouble connecting to a wireless network. This wireless network sometimes shows up and then just disappears from the list of available networks. He was connected to it fine until a few days ago. It does not show up as a saved profile on his system and his other devices (laptop, iPhone) can connect to it just fine. I've updated the drivers to the latest, Feb 28, 2014. He's using the Marvel wireless card.

Thanks,
Primus
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PrimusPilus
Asked:
PrimusPilus
1 Solution
 
McKnifeCommented:
Helping will be very hard. You should be able to diagnose if it's a soft- or hardware problem. Do some tests:
-can it connect to other WLAN routers?
-can it connect when in "safe mode with networking"? To reach safe mode, keep the shift key pressed while selecting "restart". This will lead you to advanced startup options as shown here: http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm
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PrimusPilusAuthor Commented:
This was never solved but I'm assigning points as I need to close it and you did reply.
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