Solved

Surface Pro 8.1 Wireless network sometimes shows up and then disappears

Posted on 2014-02-03
2
300 Views
Last Modified: 2014-06-11
Hi,

I have a user who uses a Surface Pro with Win 8.1. He is having trouble connecting to a wireless network. This wireless network sometimes shows up and then just disappears from the list of available networks. He was connected to it fine until a few days ago. It does not show up as a saved profile on his system and his other devices (laptop, iPhone) can connect to it just fine. I've updated the drivers to the latest, Feb 28, 2014. He's using the Marvel wireless card.

Thanks,
Primus
0
Comment
Question by:PrimusPilus
2 Comments
 
LVL 53

Accepted Solution

by:
McKnife earned 500 total points
ID: 39830315
Helping will be very hard. You should be able to diagnose if it's a soft- or hardware problem. Do some tests:
-can it connect to other WLAN routers?
-can it connect when in "safe mode with networking"? To reach safe mode, keep the shift key pressed while selecting "restart". This will lead you to advanced startup options as shown here: http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm
0
 

Author Closing Comment

by:PrimusPilus
ID: 40128540
This was never solved but I'm assigning points as I need to close it and you did reply.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Firefox seemed to slow down recently and it occurred to me that I had many open tabs — ultimately, I would find out that three-quarters of them were Experts Exchange tabs! :) So I decided to go on a hunt for a tool that would capture the names an…
With Windows evolving further, the built-in protective mechanisms get better and better. Still, Microsoft is not very good at introducing those to the technical community. This article is about a new bitlocker functionality that could revolutionize …
The goal of this Micro Tutorial is to help navigate beginning users with the app store on Windows 8. It will explain exciting features how to maximize your PC through these apps. This will be demonstrated using Windows 8 operating system.
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now