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Surface Pro 8.1 Wireless network sometimes shows up and then disappears

Posted on 2014-02-03
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Last Modified: 2014-06-11
Hi,

I have a user who uses a Surface Pro with Win 8.1. He is having trouble connecting to a wireless network. This wireless network sometimes shows up and then just disappears from the list of available networks. He was connected to it fine until a few days ago. It does not show up as a saved profile on his system and his other devices (laptop, iPhone) can connect to it just fine. I've updated the drivers to the latest, Feb 28, 2014. He's using the Marvel wireless card.

Thanks,
Primus
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Question by:PrimusPilus
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2 Comments
 
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Accepted Solution

by:
McKnife earned 2000 total points
ID: 39830315
Helping will be very hard. You should be able to diagnose if it's a soft- or hardware problem. Do some tests:
-can it connect to other WLAN routers?
-can it connect when in "safe mode with networking"? To reach safe mode, keep the shift key pressed while selecting "restart". This will lead you to advanced startup options as shown here: http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm
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Author Closing Comment

by:PrimusPilus
ID: 40128540
This was never solved but I'm assigning points as I need to close it and you did reply.
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