Solved

Surface Pro 8.1 Wireless network sometimes shows up and then disappears

Posted on 2014-02-03
2
304 Views
Last Modified: 2014-06-11
Hi,

I have a user who uses a Surface Pro with Win 8.1. He is having trouble connecting to a wireless network. This wireless network sometimes shows up and then just disappears from the list of available networks. He was connected to it fine until a few days ago. It does not show up as a saved profile on his system and his other devices (laptop, iPhone) can connect to it just fine. I've updated the drivers to the latest, Feb 28, 2014. He's using the Marvel wireless card.

Thanks,
Primus
0
Comment
Question by:PrimusPilus
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 55

Accepted Solution

by:
McKnife earned 500 total points
ID: 39830315
Helping will be very hard. You should be able to diagnose if it's a soft- or hardware problem. Do some tests:
-can it connect to other WLAN routers?
-can it connect when in "safe mode with networking"? To reach safe mode, keep the shift key pressed while selecting "restart". This will lead you to advanced startup options as shown here: http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm
0
 

Author Closing Comment

by:PrimusPilus
ID: 40128540
This was never solved but I'm assigning points as I need to close it and you did reply.
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Firefox seemed to slow down recently and it occurred to me that I had many open tabs — ultimately, I would find out that three-quarters of them were Experts Exchange tabs! :) So I decided to go on a hunt for a tool that would capture the names an…
If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question