Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Surface Pro 8.1 Wireless network sometimes shows up and then disappears

Posted on 2014-02-03
2
302 Views
Last Modified: 2014-06-11
Hi,

I have a user who uses a Surface Pro with Win 8.1. He is having trouble connecting to a wireless network. This wireless network sometimes shows up and then just disappears from the list of available networks. He was connected to it fine until a few days ago. It does not show up as a saved profile on his system and his other devices (laptop, iPhone) can connect to it just fine. I've updated the drivers to the latest, Feb 28, 2014. He's using the Marvel wireless card.

Thanks,
Primus
0
Comment
Question by:PrimusPilus
2 Comments
 
LVL 54

Accepted Solution

by:
McKnife earned 500 total points
ID: 39830315
Helping will be very hard. You should be able to diagnose if it's a soft- or hardware problem. Do some tests:
-can it connect to other WLAN routers?
-can it connect when in "safe mode with networking"? To reach safe mode, keep the shift key pressed while selecting "restart". This will lead you to advanced startup options as shown here: http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm
0
 

Author Closing Comment

by:PrimusPilus
ID: 40128540
This was never solved but I'm assigning points as I need to close it and you did reply.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
The goal of this Micro Tutorial is to help navigate beginning users with the app store on Windows 8. It will explain exciting features how to maximize your PC through these apps. This will be demonstrated using Windows 8 operating system.
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question