Printers hidden

Windows 7 home printer does not show in devices and printers but is visible via device manager when show hidden is select.

I have removed and reinstalled drives for the printer

Please advise
LVL 1
HalCHubAsked:
Who is Participating?
 
netcmhCommented:
Have you considered that the OS installation might be corrupt?
0
 
netcmhCommented:
If you're going through Device Manager/View/Show Hidden Devices and the printer shows up, then try adding the network printer manually under Devices and Printer (http://windows.microsoft.com/en-us/windows7/Install-a-printer).

You could also try running the hardware troubleshooter for printers and see if that helps(http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter)
0
 
HalCHubAuthor Commented:
no devices show up at all
0
Cloud Class® Course: Microsoft Exchange Server

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting the maintenance and administration of the Exchange servers in an enterprise environment. Learn everything you need to know with this course.

 
HalCHubAuthor Commented:
I ran hardware trouble shooter results in a zip
2014020320.001.zip
0
 
nobusCommented:
i would run sfc /scannow first; it's not normal the printer is hidden, or that is an OLD install
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html 

what printer is this?  and did it ever work on this PC?
if yes, what changed?
0
 
HalCHubAuthor Commented:
its a brother printer and I did run a sfc /scannow. Every thing was find and first I found that versions of IE would not work past version 8.  Chrome works file.  I did an IE reset and deleted all add-ins. It didn't make a difference.

I created new profiles.. Nope. I check the default profile.. nope...
0
 
nobusCommented:
when you uninstall the printer, is it removed from device manager? if not it is an old install and can best be deleted
0
 
HalCHubAuthor Commented:
yes it is not there under the hidden
0
 
nobusCommented:
in case it comes back - here's how to uninstall it :
Right click Computer > Properties > Advanced System Settings at the left side > 
in the Advanced tab select Environment Variables >
 in System Variables click New and enter:  "devmgr_show_nonpresent_devices" without the parenthesis - enter 1 for the Value.
Click Ok and Exit.
Now delete all devices in device manager  that are not in solid black
Reboot and test

if you install another printer, does it also show hidden?
0
 
HalCHubAuthor Commented:
my issue is also that non of my devices show not just the installed printer
0
 
nobusCommented:
and the install finishes correct - without error?
0
 
HalCHubAuthor Commented:
yup
0
 
nobusCommented:
some had luck by turning on bluetooth again;
others said :  it turns out that when the printer goes into low power state--aka "standby"--the icon for it in the Printers & Devices window disappears, so check also it's power settigns
another said to uninstall and disconnect the printer, reboot - then reconnect it
0
 
HalCHubAuthor Commented:
but that should not effect all the devices list too ?
0
 
nobusCommented:
i don't know if it affects that - just try it and see
0
 
HalCHubAuthor Commented:
I am going to do a repair
0
 
nobusCommented:
did you try turning bluetooth on/off?
0
 
netcmhCommented:
Thank you for the grade. Good luck.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.